Sydney-Blue Mountains-Port Stephens-Coffs Harbour-Port Macquarie-Byron Bay

Great service

It was okay.

Good and satisfactory

Renting a car in Sydney was a total rip-off. I chose to pick up the car at Sydney airport via the app, but when I got there, I found out the pick-up location was more than ten kilometers away. Due to the time I spent finding the place, the app told me I missed the pick-up time and wouldn't refund me. I contacted the rental company to pick me up, costing an additional 20 AUD. Our group, including two kids, had to wait at the airport for two hours and then drive over ten kilometers to complete the paperwork, ruining our day's schedule. The car wasn't easy to drive either. Next time, make sure to check thoroughly; picking up a car at Sydney airport might mean a location kilometers away. Returning the car was the same story; another 20 AUD to be brought back to the airport. It's not about the money but ruining two days of our trip. The app's functionality is terrible, hurting their reputation! Extremely unpleasant experience. Bad review! (Hertz is much better, and their Kia Carnival has a spacious interior, with pick-up available at the airport.)

It was very hard to get to them. Being a visitor, it is not easy to land in a foreign country and being expected to call the car rental to get them to come pick you up. This process needs to be thought through.