Satisfying experience

No wait at checkin.

The Zuzuche platform is quite good.

Enterprise's service is good. I picked up the car at Heathrow Airport and returned it at Edinburgh Airport. During the trip, I had a minor accident while avoiding a lamb, and the front left of the car got scratched. I had to wait for the rental point at Heathrow to assess the damage, which would take a month. After returning to my country, I didn't know how to follow up on it. I hope it won't be too troublesome. Everything else was fine. The car was brand new and easy to drive. Choosing an automatic transmission was definitely a wise decision for driving in the UK.

When picking up the car, the rental company said they hadn't received the prepayment from the Zuzuche website and asked us to pay in full. The total amount was higher than what was confirmed on the website, even though the car model was the same. I called the website's international customer service number, but despite their attempts to communicate with the rental company, the issue wasn't resolved. I'm not sure if the problem was with the rental company or the website, but ultimately we, the consumers, had to bear the loss of time and money. My first experience with Zuzuche was very disappointing. Additionally, the car wasn't provided with a full tank of gas, and when we returned it with less fuel, we were charged for the difference at a price 50% higher than at gas stations, plus an additional 20% tax. The rental company did not explain these charges when we picked up the car.

The car had a vibration between 60 and 65 and needed to have the wheels balanced. Hardly surprising with two different tyres on the front and different tyres on the rear