I recently rented a car with Arentals and received an upgrade to a Toyota Rav4, which was a nice surprise. The car was smooth and enjoyable to drive, and I didn’t experience any mechanical issues. There were a few noticeable scratches on the exterior, and the windshield wipers seemed like they needed a bit of maintenance, but otherwise, the car was in good shape.
Unfortunately, my experience with the incident handling process was less positive. I reported a minor incident that I estimated should cost around $200 to resolve, yet Arentals blocked $2500 on my credit card. This felt excessive. Additionally, the claims process seems quite lengthy—they informed me it could take 2-3 weeks to complete, and they would only send me an invoice at the end. I think a faster, more transparent claims process would really enhance the customer experience.
Overall, I enjoyed the car but was disappointed by the high hold and extended claim process
About QEEQ:10.0/10
Reply by Qeeq: Thank you for your review of QEEQ. As part of the authorization process, the deposit amount will be refunded to you within a maximum of 2 months after you have returned the car. The exact time frame is dependent on the car supplier and your bank. Normally, there are no notifications for the release of pre-authorization. We recommend seeking advice from your bank or financial institution for further information. Thanks again for recommending us and we look forward to welcoming you back in the fut
Very good experience, the entire rental process went smoothly. During the trip, the plastic underbody panel came loose, so we drove back to the rental location. The staff, a guy from Northeast China, immediately lifted the car and fixed it without questioning whether it was our fault. It was absolutely fantastic!
Very satisfied! There were traffic condition reminders, and the staff at the location were patient and attentive! They also provided thorough traffic regulation guidance!
I rented a small two-door Toyota hybrid. I accidentally backed into something and damaged the rear bumper and trunk, and they assessed the damage at $6500. This car isn’t even worth that much! They demanded I pay $3500. Everyone please be cautious! Tianyi Car Rentals specifically targets and exploits Chinese people. The claim that 'Chinese people don't cheat Chinese people' is a lie! Even a new car like this only costs a little over $10,000! Be wary of these unscrupulous businesses.
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