Service coordination

The Europeans are generally quite friendly, and Switzerland, being a country with a well-developed service industry, had good reception.

What I liked: I like the service provided by Ms Rim Rebai at the Alamo counter at Geneva airport for the followings: 1. Considerate to check with me if I have already had my own accident insurance, I need not buy additional policy from Alamo. 2. Offered me a new Hyundai Tucson from a Seat Arona as it was not available on-line yet without having to sound pushy. 3. Offered me her work email contact in case I could not get through the emergency contact to address my concern. 4. She was even able to help me with my SIM card issue by referring me to the Lycamobile kiosk within the airport when I had a connection problem. 5. The new SUV has many safety features and is amazingly easy to drive. It provided me and my family members a safe ride for our 18-days trip in Switzerland and France. I am glad I chose this upgrade. What I did not like about: 1. The new car did not have an English language manual. The staff at carpark P51 also could not locate the English version but he was helpful to help me with my queries about some new operating features with the car. 2. The car did not have floor mats which made cleaning difficult upon returning. 3. I had a punctured tyre at Obergoms on the 19 Nov 2022 but had problems contacting Alamo Tel. number +410848445522 and +410800440066 from 1129hrs to 1218hrs. It was only when I tried the email given by the counter staff that my call for help was received and arrangement for the roadside service made. 4. There was a minor miscommunication between Alamo and the roadside service provider with my contact number. Either Alamo had given a wrong contact number, or the service provider took down the number wrongly which resulted in much delay to the car tyre repair. I had to reschedule my itinerary for that day.

Very good

Excellent

Short wait on the line to finish paperworks, but everything went smoothly from pick up to drop off. Good customer service.

I could find lowest price without shop around various rent a car companies. It saved my time. Easy to make reservation. Good customer service.