No details of company or that you had to go to europacar
Brought your insurance onlu to find out i had to buy europacars insurance as well!
Europacar also would not take cc payment without a pin even thoigh card was present
About QEEQ:7.0/10
Price was good
Lots of hidden extras that then bumped the price back up
Reply by Qeeq: Thank you for your feedback regarding your experience with QEEQ. We apologize for any inconvenience caused. Please note that you must provide your insurance or have a credit card with a sufficient credit limit when picking up the vehicle. As you booked a package with no or limited protection, it is required that you provide your insurance. If you have any further inquiries, please do not hesitate to contact us. We appreciate your feedback and we will be looking forward to serving you again soon!
The store location is very convenient, all rental companies are between T1 and T2, easy to find. Processing one customer is very slow, around 15-20 minutes... The service attitude is quite average...
Arrived at the counter at 6:40 am, a blonde lady said my reservation was for 7 am, so I had to wait 20 minutes. 20 minutes later, I was told they didn't have the car I wanted, only large vehicles like VANS, and I had to wait another 20 minutes... During this time, I saw four local German-speaking customers all get their cars smoothly (three of them were alone and only one group was a pair). Maybe I was overthinking, but they could all be renting VANS??? When I had waited for the third 20 minutes and saw another Chinese couple being told the same thing while locals got their cars smoothly, I got a bit angry.
I directly asked the blonde lady how to resolve this issue, then a higher-ranking brunette came out, checked my order, and I told her about my waiting process. She immediately said OK, she would give me a new car but with an extra charge. Since I had already waited for over an hour, I didn't want to wait any longer and agreed.
When I went to the garage to pick up the car, I found that they did have the car I wanted... it was just that they were all relatively new?? I don’t understand, maybe they were reluctant to give us these cars?
Thankfully, the car I got was indeed new, with only 20KM on it...
I probably won't choose this company next time.
I booked a 320 on the website, but at the store, they insisted on giving me a 1.2T Skoda Fabia because I was under 25. The rental fee was not reduced, and I was forced to purchase full insurance and prepaid fuel.
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Customer Service
Very confusing and stressful
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