Very satisfied. Due to changes in my itinerary, I needed to pick up the car earlier and return it later, and the customer service was very accommodating. Rented the car for 11 days and drove from Sydney to Cairns without any issues. Great experience!
Quick counter service at pickup and dropoff.
The car was spotless inside and out.
We were dropped off at Terminal 2 in a shuttle bus area.
But at pickup we had to walk a long way to a Priority pickup area the public use. The shuttle bus area at Terminal 2 would have been much better for seniors with luggage
About QEEQ:10.0/10
Website was easy to use and plenty of updates received by email.
Next time I would prefer to use Simba Car Insurance as the claim arrangement is not by reimbursement.
I sort of got tricked into buying from QEEQ
First order: The flight was delayed, and the staff left on time at 8:30 PM, so I had to cancel.
Second order: Arrived at the store in the afternoon but was told there was no reservation. The staff were okay, but after communicating with the rental company for a long time, they still had no car available. It was a hassle for the whole family.
Due to the flight schedule, I picked up the car at 5 PM when it was already getting dark. This store has longer business hours compared to others, so I was a bit worried it might close early, but it stays open late, which perfectly solved the pickup problem. Since both pickup and drop-off are at the same location, the shuttle service was very quick. A deposit of $500 was taken at pickup and has been refunded today. Additionally, there is an extra charge if you need to add an additional driver, and drivers under 25 also need to pay an extra fee similar to a security deposit. Overall, I've found that the stores on QEEQ are quite convenient, and you can choose according to your needs. They're all pretty good!
About QEEQ:10.0/10
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