Overall, the car rental experience in Taiwan was quite satisfactory. However, there was an incident in Douliu, Yunlin County, where our car was maliciously scratched at the hotel. Despite our attempts to resolve the issue with the hotel, we had to take responsibility and cover the costs after contacting the rental company. In the end, the 2000 RMB deposit was not refunded, which was disappointing. The rental company should have insurance coverage for such damages not caused by the customer. Since we had purchased full insurance, the company should consider offering additional options like scratch insurance during the rental process.
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