This small company has too many hidden tricks. During the rental process and at return, they forced me to pay a second security deposit. The first deposit was €634 and the second was €1780, which included €280 as the rental fee. They claimed there were mysterious scratches and minor dents, charging €1138 for repairs, which was absolutely outrageous. The inspector estimated the repair cost could be around €200 when the car was returned. They wouldn't let me leave unless I paid the second deposit, leaving me with no choice but to comply.
Renting a car in Europe is not as convenient as in the US. Most people drive small cars like Peugeot, Citroen, and Fiat, which have very small trunks and narrow seats. Considering I had 2-3 large pieces of luggage, I rented a Citroen station wagon, but they gave me a Ford station wagon with over 70,000 kilometers on it. I refused, then they offered me a Fiat with 25,000 kilometers. I insisted on a car with no more than 2,000 kilometers. They said they had none, and told me to just find any car in the parking lot and drive it. Eventually, they brought in a Ford station wagon with 500 kilometers, which uses diesel. Fuel cost was about 1.5 euros per liter, and I spent 130 euros on fuel for the 1200 kilometers. The car was thoroughly inspected upon return, and they held a deposit for several weeks before returning it. They also made me buy additional insurance at 29 euros per day on top of the basic insurance.
We arrived at the rental station after a late flight with the family and young kids. There was only one staff member and 2 other customers joined the line with us. But the guy was chatting up the two female friends that had come to visit him at work for over 20 minutes whilst ignoring us and other customers.
Eventually a colleague arrived and was able to serve the customers. When it was our turn they tried to give us a 5 seater despite us booking a 7 seater as there was 6 of us. The guy had given a free upgrade to a group of 4 girls in front of us and given away the last 7 seater. So they had to then arrange to get one delivered from a different depot.
The lady serving was helpful but the whole process was slow and unacceptable given that it was late and pretty quiet.
About QEEQ:10.0/10
Straight forward booking process, good price and fair cancellation etc terms.
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