Good except for pick-up.

I was rather annoyed that we spent 2 hours waiting for a pick-up at Manchester airport and when I complained to the driver, he said, "No need for the attitude" !!!!!! The pick-up vehicle was full of young people who had no luggage and none of them picked up a rental vehicle and seemed to be friends of the driver, so I can only assume that the driver was picking up his friends instead of customers. However I must compliment Gina, the lady in your office, who was very understanding of my annoyance and went out of her way to assist and speed up the process. Thank you Gina.