Friendly staff

The car rental company is just five minutes from the Sabah airport exit. The staff at the front desk were extremely friendly. Our flight was delayed, and we arrived at 10 PM, but they waited for us.

The car broke down on the road.

The rental company scammed me, making me pay for pre-existing scratches. They didn't allow me to inspect the vehicle when I picked it up, then claimed there were scratches when I returned it and charged me for them. It was very frustrating.

The location is easy to find, and the handover is quick, but the car is really terrible.

EPTA should has inspected the car thoroughly before hand over it to customer. I found out the tyre was in bad condition (pls refer to the pic attached) on the first day when I was on the way up to Kundasang. I had to replace it with spare tyre for the safety reason. Couldn’t imagine what will happen if I didn’t realize it and continue the journey! in fact, all the four tyres has reached out their life span!