We got a brand new car, was very nice to drive it. The only thing we didn't like is that it took for the company 45 days (!) to unblock our 1000 EUR deposit, that was really not cool.
“Friendly people but very stressful. You need to take a lot of time and write down all infos.”
About GLOBAL rent a car:8.0/10
The lady who gave us the car was stressed but friendy. There was a missunderstanding and they did not have a car for us although all was payed. It took about 30minutes to find a new car for us. Sadly, she forgot our drop off appointment and there was noone when we came. We almost missed the flight, although we clearly said during the pick up (and reminded her also a day before) we will be in hurry to manage our morning flight. Luckily she picked up the phone and he colleague came quite quickly.
About QEEQ:7.0/10
The consultant gave a wrong information to the car rent that we are coming at 8am although I clearly said and repeated (also in a written form) that we are coming at 20:00. That was the reason why our car was rented to someone else when we arrived.
All went smoothly and I was pleasantly surprised not to be harassed about excess insurance. Two issues though, directions to global’s office were very poor, and the car had rusty small dents on 3 of the 4 corners, plus a broken wing mirror. Neither the rep or I spotted the latter but fortunately I took photographs which seemed to prove a lifesaver. I got the impression that without that proof I would have been charged. I can’t help feel suspicious, why was the mirror not repaired and why did this damage not appear on the initial paperwork? How many customers have been charged for damage which has not been repaired?
Perdu en sortant de l aéroport ,on ne savait pas ou récupérer la voiture(on a tourné 1 heure sur le parking des loueurs) pas de bureau,obligé de téléphoner pour avoir quelqu un.Voiture conforme à ce que nous avons loué mais sièges sales(tache de sel)voiture toutes rayées et abîmées
Voiture avec 143000 km, voiture sale à l’interieur, les freins sautaient, l’alignement n’était pas adéquat, la voiture tirait vers la gauche.
Nous avons été déçu.
About QEEQ:10.0/10
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