Poor communication between Aerodrive and Park On King

A.Yong

Australia

Reviewed: Fri, Aug 16, 2019

About AERODRIVE: 8.7 /10

Waited a long time (30 mins) for pick-up and had to call twice. Even after the driver arrived, my name was not on the pick-up list which means my request for pick-up was not even passed to the driver. After arriving at the car rental, it took almost 30 mins to process my booking with the staff having to key in my details into the system twice. All in all, it took almost 1.5 hours before I can even get to drive. Even after drop-off, nobody attended to me even after standing there for 15 mins with staff walking off elsewhere.

About QEEQ: 10.0 /10

Will definitely use this platform for booking in the future. It is easy to use and my experience booking through Easyrentcars were great.

AERODRIVE

Sydney International Airport(SYD)

Sydney

Australia

Economy | Toyota Corolla Hatchback or similar

1 days rental

Relevant Reviews on AERODRIVE Sydney Airport

M.Thompson

Australia

1 days rental

Economy | Toyota Yaris or similar

AERODRIVE

Sydney International Airport(SYD)

Sydney

Australia

Reviewed: Tue, Oct 22, 2019

About AERODRIVE: 9.3 /10

Customer service was excellent. Especially at drop off.

About QEEQ: 10.0 /10

Australia

1 days rental

Economy | Toyota Yaris or similar

AERODRIVE

Sydney International Airport(SYD)

Sydney

Australia

Reviewed: Fri, Aug 23, 2019

“Great for Sydney”

About AERODRIVE: 9.3 /10

We thought the service was great. Vehicle was perfect. The only problem we had was when we got to Sydney we had a number to call for a shuttle and that wasn’t the correct number. We ended up calling “Park on King” where the rental office is located and they helped us sort it out. Otherwise the rates were reasonable and the counter staff (when we did get there) was great.

About QEEQ: 10.0 /10

V.Lim

Australia

1 days rental

Medium SUV | Hyundai Tucson or similar

AERODRIVE

Sydney International Airport(SYD)

Sydney

Australia

Reviewed: Wed, Aug 21, 2019

About AERODRIVE: 10.0 /10

Excellent/affordable car rental company in Sydney.

About QEEQ: 10.0 /10

Australia

1 days rental

Economy | Toyota Corolla Hatchback or similar

AERODRIVE

Sydney International Airport(SYD)

Sydney

Australia

Reviewed: Tue, Jul 16, 2019

About AERODRIVE: 7.0 /10

Employees of aero drive were helpful and polite. Everything went pretty smoothly. Except that the car I had had a low pressure type and the key battery was to be replace but I was not told and had a lot of hassle trying to start the car before I could unlock the door for the passengers

About QEEQ: 7.0 /10

The clause in the terms and condition mentions if you are late for pick up could cause us to miss our pick up. And we tried calling and was asked to cancel and rebook and we end up booking at a higher price. The details could be made clearer e.g. indicating we can be given an hour of buffer etc.