Booking process great. Customer service poor. Car great. Dont know whether I'd use again

C.Webb

United Kingdom

Reviewed: Sun, Aug 25, 2019

About Easirent: 6.7 /10

The car was beautiful although a little grubby on the interior when we recieved it. Pick up- guy was over 45 mins late opening delaying us getting on the road. We extended our hire and changed drop off location. Given instructions via phone for drop off and on my account. At drop of found carpark locked and unable to leave car safe. No one on call to help. Awful start to my holiday. When landed called straight away to which the woman seemed frustrated I'd checked in with her as shed already spoken to my mother in law and came across as impatient and rude. Overall easirent screwed up the start of 2 separate week long holidays.

About QEEQ: 7.0 /10

Mini | Toyota Aygo or similar

1 days rental

Relevant Reviews on Easirent EASIRENT EXETER AIRPORT

S.Brook

United Kingdom

1 days rental

Compact | Ford Focus or similar

Reviewed: Thu, Aug 8, 2019

About Easirent: 9.0 /10

I could not get through on the phone for some time to alert them of the pick up and had to wait around 30 minutes at the airport

About QEEQ: 10.0 /10

M.Pinto

United Kingdom

1 days rental

Mini | Toyota Aygo or similar

Reviewed: Thu, Jul 25, 2019

“A fraud! Avoid it!!!”

About Easirent: 2.0 /10

It's a fraud. I wanted to pay with a debit card. They said that it was okay but I had to provide certain documents and have a 0 excess liability. I did what requested, but at the moment of renting the car I discovered that they wanted a new insurance to be taken (with them) and very expensive (three times the entire rental). The terms and conditions are not clear because they just mention a 0 excess liability (which I had). The client service I contacted didn't say anything about this new insurance. In sum, it's a fraud! Stay away from it!!!

L.Vandergriff

United Kingdom

1 days rental

Intermediate | Ford Mondeo Estate or similar

Reviewed: Mon, Jun 3, 2019

About Easirent: 6.7 /10

We paid in full for car and insurance at the time of booking. Once we arrived the counter staff demanded we pay another 295 pounds for the rental. They said we paid a "broker" and not them. So all together we paid over 500 pounds for our rental. This was not a good start to our holiday. We would not use them again.

K.Melnyk

United Kingdom

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Thu, May 23, 2019

“Happy to use the service again. Nice car and nice staff. all you want from car hire really.”

About Easirent: 8.7 /10

There was an odour of cigarette smoke in the car, it had been cleaned and I think air freshener used, but you could still smell the smoke. Only minus really.

About QEEQ: 10.0 /10

G.Slater

United Kingdom

1 days rental

Compact | Fiat 500l or similar

Reviewed: Mon, Jan 21, 2019

About Easirent: 7.7 /10

In side windscreen dirty. I was surprised when asked for £1,500 ‘deposit’ from my credit card. Many would not have the capacity to accommodate that request.

About QEEQ: 8.0 /10

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Booking process great. Customer service poor. Car great. Dont know whether I'd use again

Relevant Reviews on Easirent EASIRENT EXETER AIRPORT

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