Hassle free booking, new vehicle in excellent condition

Terrible service, experienced an accident and felt extorted.

深夜到着でしたが受付の女性の対応もよくスムーズに車両を受け取ることができました。夜で車の傷の状態など分かりにくかったですが写真を撮っていたので、返却時にチョック漏れで疑われた傷も写真のお陰で難を逃れました。最初の傷のチェックと色々な部位の写真は必ず撮っておいた方が良いでしょう。車両は走行距離はそれなりにあるものでしたが清掃もきちんとされており全体的に快適でした。

初めての利用でしたが金額ごとに設定のある割引クーポンを利用することができ、当初想定より安く利用することができ良かったです。値下げプロテクターも設定しましたが割引クーポンでそれなりに安くなっていたのでヒットしませんでした。とはいえ値下げプロテクターの値段設定によってはヒットして更に少しでも安くなる可能性があるので是非設定すべきだと思います。チャットによる質疑回答もスムーズでした。また利用したいと思います。

upgraded the car from city to teana. but the car high miles around 180000km. Staff is helpful.

Great service!

Great service!

Very friendly and easy-going staff, helped to process my documents efficiently and explained the rental agreements clearly. Went with staff to pick up the car that's parked near the terminal door (no need to walk far), did some quick checks to mark any existing faults, and was on my way. The return was a bit confusing due to the instructions given - I thought I needed to find car park 7, but after a quick call, i found out it was actually Door 7 (they call it "Entrance 7") at the Arrivals Hall (the same area where I picked the car up from, where their car rental booth is). I might have misread the info, but I guess they could have written it clearer or just told me to drop off near the same area I picked it up, since based on the address written, I don't know what "floor" or "entrance number" i was at during my arrival. But other than that, the drop-off process was smooth, and the staff cheekily asked if I "got into any accidents" before letting me sign off that the car was returned with full tank, without any (new) damages. Overall, I would definitely rent with Chic Car Rent again.

Easyrentcars lived up to its name. Everything was very smooth and easy, and prices very competitive. Will definitely use again.