I am a fan of Enterprise but this time they let me down. The BMW was very old and with plenty of damages, dirty, the tank was only half-full (I specifically booked a full-to-full) and the baby seat was not installed. The lady by check-in counter just didn't care and literally walked away with the damages form when we were inspecting the car and I had to video the car as not all damages were marked on the form. Really horrible experience. This is not what I came to expect from Enterprise.