car was dirty and agent claimed in undamaged condition but vehicle had damaged wheels and damage and scratches to bodywork. Vehicle was very dirty outside and windscreen was so dirty on inside I hade to get a cloth and clean it before travelling as vision was impaired. Washer bottle was empty. agents very slow and off handed, long wait.
1. If you don't buy insurance from them, you'll need to pay a deposit (around 20,000 RMB). 2. Be sure to inspect the car; any pre-existing minor scratches will be counted as your responsibility otherwise. 3. There's a daily limit of 95 miles; unlimited mileage costs around 8-10 pounds per day. 4. When calculating the cost, they overcharged us by 50 pounds, and reclaiming it requires contacting their company. We haven't received it back yet. 5. The final amount you pay will definitely not be what you initially saw on the rental site.
“Greenmotion run services for ACE London Heathrow branch, the shuttle bus is not included”
About ACE:8.0/10
ACE London Heathrow branch is actually Greenmotion company which I believe they are partner and Greenmotion run service for the ACE. Therefore the service is similar to Greenmotion.
One thing incorrect is I did have to pay for shuttle bus fee, which did not correspond to the voucher mentioned shuttle bus paid.
Waited ages to pick up car. Wouldn't accept my credit card for the deposit, but would accept it to pay the 0 excess charges as a result. Car was good though.
Everything was good except for the long delay to pick up my car.
2.5 hours wait isn’t acceptable, taking 40 mins to book people is crazy. You need to address the issues when renting to foreign drivers.
About QEEQ:8.0/10
Great very easy to use
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Great booking lousy car hire experience
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