Booked a Corolla but received a small Hyundai hatchback instead.

This rental company is a nightmare. Took them more than an hour to pick us up. Dropping off was even worse. Service staff was incompetent and completely overwhelmed.

We received a Hyundai Accent which we think is a downgrade from a Toyota Corolla. That's our only negative from this experience

It was raining for most of the time in Queenstown and couldn’t help but notice that the wiper blades may need to be changed soon as it somehow makes a bit of a smudge on some parts already but nonetheless had a great experience and will be renting again with you guys.

I was very disappointed that the dollar counter staff tried selling me insurance again even after I explained that I had purchased this through easy rent cars. He told me a number of times that I wasn’t actually insured when in fact I was, just not through them. I think that the insurance process is misleading for customers, and most people would just listen to what the staff member was selling and take it. Resulting in a double up of insurance. Not impressed about that process and glad I understand it now for future.