If I had been on a tight schedule I would have been upset at the delay at pick-up

Upon arrival at the rental location, they insisted on mandatory insurance fees. Since we were already there, we had no choice but to comply.

1. There was a discrepancy in the service, and I was overcharged by £152.01. Despite multiple attempts to contact them, I have not received a refund. 2. We were told there would be a Chinese-speaking staff member to assist us with the car pickup, but when we contacted them via WeChat at 9 AM local time, they replied, 'This Chinese service number's working hours start at 8:30 AM. Sorry for not being able to assist you during your pickup time.' We had to figure it out ourselves, which was quite frustrating.

Terrible experience. They don't accept UnionPay or credit cards with the UnionPay logo, so I had to buy full insurance at the store, which is much more expensive than the one on the car rental website. They also replaced the promised Volvo 70 with another car. Today, I received an additional charge of £55 from the car rental company without any explanation. Please help me check it. Thanks!

I like that they excepted my annual rental car insurance plan without guestion and without trying to sell me more!

The car was good but unacceptable wait at collection of nearly 2 hours. This was the case for lots of other customers too.