Had a parking lot hit and run. Alamo immediately processed the 4000.00 deposit which was converted as a Canadian credit card was used. When the claim was finally settled for 1800.00 the funds were returned in Au $ dollars triggering conversion losses in excess of 300.00. The deposit should have been held and not processed untill all charges were confirmed which would have eliminated the currebcy losses.
Got an unexpected upgrade to a slightly larger car i30. Car was newer model and drove well. Didn't like lane assist feature and wasn't sure how to disable this, felt like I wasn't in control of the vehicle.
Warning flashed each time I started the vehicle for service reminder, apparently this vehicle had been serviced but they're unable to clear the warning. Communicating this to customers on pick up would be helpful
“Very good experience. Recommend Alamo for value for money over many other rental companies.”
About Alamo:8.0/10
Staff was very helpful and getting the car was a smooth process. The car itself was fantastic. The only issue is limited boot depth which doesn't allow for a pram + large luggage. Large luggage was kept in the back passenger seat. This is not an issue with the car, but maybe a point to note for future renters.
just a small criticism nothing major we were not told we could just leave the car and come into the terminal to return it so were looking around for someone to give the keys to.
I am pleased with the pick up procedure, but drop off procedure could be better if I was informed that no one at drop off location
About QEEQ:9.0/10
I should be informed that no one at the drop off area. I have to ask AVIS counter and was told that just leave the car there and lock it then walk inside to see the agent
Like: Enjoyed the hiking very much Dislike: Was raining most time
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View more >Dislike: Was raining most time