The overall service was poor. The staff responsible for picking up and returning the car were very irresponsible. We had to stand under the sun for twenty minutes when picking up the car and the same happened when returning it, which almost made us miss our flight. Fortunately, the airport queues weren't as long as they used to be. PS: We called several times but no one came.
Additionally, the store recommends refueling at a Shell station, but they only have 95-octane fuel, not 91. It's better to refuel elsewhere.
We ordered a Pejaro but got an equivalent: Fortuner which met out needs. At one time we had five persons with 5 golf bags and 5 hand carries and there was no problem with space.
One of our friends returned the car at departure hall and called Thai Rent A Car staff. It was convenient. We returned ours at Floor 1 Gate 6. It was complicated to get there as there were no helpful signages. Perhaps it might be more convenient to allow customers to return at the departure area.
About QEEQ:10.0/10
Convenient. Got back with confirmation promptly. We had to cancel a previous booking on another platform because they got back to us outside the promised 24-hour window, in fact long after 48 hours.
Like: The process was fast. Staff spotted a few scratches left by previous drivers which is well appreciated to avoid misunderstanding. Dislike: Vehicle millage around 70k. However it is still in reasonable good condition.
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View more >Dislike: Vehicle millage around 70k. However it is still in reasonable good condition.