A bit frustrating this time

Australia

Reviewed: Fri, Feb 7, 2020

About East Coast: 6.0 /10

The car I got was full of scratches n dents which have not been repaired, but when I returned the car, they straight away pointed at a 4-inch line at the bottom of the passenger door which I didn’t even notice as all other scratches seemed more noticeable than that. They claimed that I caused the little line n I was charged $500 for the repair n 2 days loss of rental. I have been renting cars quite a number of times since the last 2 years in Cairns, and all the other car rental companies didn’t even check or maybe just ignored those little scratches that was obviously not even the hirer’s fault. I don’t mind being charged if the car I got was a new one with a clean body n no scratch at all.

About QEEQ: 8.0 /10

As usual, no hassle n everything was smooth

Full Size | Toyota Camry or similar

1 days rental

Relevant Reviews on East Coast CAR RENTAL CAIRNS

Cynthia Clemens

Australia

1 days rental

Reviewed: Thu, Nov 22, 2018

About East Coast: 2.0 /10

No shuttle service, required prior reservation. I waited at the airport for over half an hour before they picked me up. This isn't the main issue. At the store, they said buying insurance wasn't mandatory, but if I didn't buy insurance at the store, I had to pay a $1000 deposit. Buying insurance for around $25 meant no deposit. Despite stating that I already purchased insurance through the rental service, they still made me buy it again. I chose the option for two free drivers when booking, but at the store, they still charged extra for the second driver. Very frustrating!

Lydia Scott

Australia

1 days rental

Reviewed: Mon, Mar 2, 2015

About East Coast: 10.0 /10

Very satisfied with the service. The order price was exactly the same as the actual price. The condition of the car was also very good.

About QEEQ: 10.0 /10

G.Hunter

Australia

6-day rental

Compact | Toyota Corolla or similar

Reviewed: Fri, Jun 17, 2022

“Stressful”

About East Coast: 8.0 /10

East Coast made us feel terrible as they wanted us to cancel the insurance we bought with you and take out theirs We were advised that they would charge us $4400 excessfor any damage and we would need to claim it back from you and that would be very problematic if we could actually get it back !! I certainly will not be using them or unfortunately you or any broker as all we wanted was a stress free hire , that is why we added the extra insurance..the worst kind of consequential selling from East Coast !!!!! I'm not sure why you use them if they suggest you will not payout on any claim? Fortunately we returned the car in perfect condition but every time we used the car it was stressful.

About QEEQ: 10.0 /10

Australia

1 days rental

Small SUV | Mitsubishi Eclipse or similar

Reviewed: Wed, Oct 2, 2019

“Pick up process abysmal. The rest generally good”

About East Coast: 5.7 /10

Took almost an hour to get from international to picking up the car..... way too long. Otherwise good.

T.Banks

Australia

1 days rental

Economy | Suzuki Swift or similar

Reviewed: Sun, Mar 10, 2019

“Pick up was terrible but everything else was ok.”

About East Coast: 7.0 /10

The pick up place was not clearly marked nor clearly described in the confirmation email. I called twice when I arrived at the airport and they were unable to tell me where it was. I waited for ages and there were many others left in the rain when I was eventually picked up.

About QEEQ: 8.0 /10

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A bit frustrating this time

Relevant Reviews on East Coast CAR RENTAL CAIRNS

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