“Relatively simple and trouble free but could improve.”
About Yesdrive Car Rentals:8.0/10
Shuttle pick up could have been quicker, a little disorganised. Car was fine for our needs
About QEEQ:9.0/10
Booking was easy. Price drop gained us a discount but the method of getting a refund for the price drop amount is unsatisfactory. Why not refund as drops occur?
Great service- insurance explained clearly; we had to wait for our car to be ready (only about 5 mins0 but noted we'd been upgraded.
very happy with service - would use them again
About QEEQ:10.0/10
Booking platform simple to use - seamless transition with YesDrive.
Would consider using them again,
The counter staff seemed a little unsure of what they were doing but were friendly
About QEEQ:8.0/10
It was easy to book, though it wasn’t clear to me until I was actually booking that the rental office wasn’t at the airport and the pickup point wasn’t made very clear. But the pick up was quick.
Just call to request the pick-up when arrived at the terminal, and they take just 5 mins to pick me up. Another 5 mins from the terminal area to the office. The process is very fast. Get the car within 15 mins. Car condition was great and clean!
All the staff were friendly and efficient, however the person that met us at the airport and drove us to the office to complete the vehicle pick up had the most revolting body odour I have ever encountered. I was gagging on the short drive to the office and winding the window down did not help. He picked us up in the vehicle we were renting so we had to use car air freshener. It took two days to remove the odour. It was awkward to raise the matter. Also, $10 per day for an additional driver is too expensive. Other hire companies don't charge if the additional driver is your spouse.
I thought the insurance was through the car rental and that I was fully covered. Didn’t realise I would be charged for damage and reimbursed through a third party.
About QEEQ:10.0/10
Car was very soft on the steering and very easy to drive. The seats were too low for us so we put pillows on them. Huge spacious boot and comfy seats.
Poor visibility front and back due to high bonnet and boot.
The was fantastic!
The customer service provided by Sky (employee) was outstanding. From the moment he picked us up at the airport to the drop off back at the airport he was personable, friendly, I couldn't recommend him higher.
Overall a great experience.
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