CAR RENTAL REVIEWS ON TIMES AT TOKYO HANEDA AIRPORT TERMINAL 1, HND

Like: Great car and easy to find location

When returning the car, the service staff is a bit rushing...could be because it's 7:30pm?

No reason needed, good is just good.

The staff was very patient and carefully verified if it was possible to use our own portable child safety seat. At drop-off, a young man with excellent English made communication smooth.

Smooth rental experience

The rental company staff were very warm and friendly, and their efficiency was outstanding!

Yes. Got a bigger car. Service was excellent and staff had enough English to make pick up easy and clarify drop off location after our GPS malfunction. I would suggest that the car GPS be updated. Some Hotel locations and points of interest were just not available in the car GPS.

Good platform. Gave us the car we wanted at a competitive price. Much easier than other platforms we looked at and significantly better than direct booking with the larger car companies

The car dispatching was a bit slow, but the staff were friendly and provided clear explanations without pushing insurance sales.

Like: Nice car, love driving it and it saves alot on petrol!!
Dislike: Seriously nothing.

The staff service is good and polite. The car is relatively old and much smaller than the model booked. The car was not cleaned very well.

The service was really disappointing. I've driven in the US and Australia, and I never expected such poor service from Times in Japan, a country known for its high service standards. At the airport, I waited for the shuttle for an hour. The staff didn’t speak English and insisted that customers speak Japanese, even mocking our request for a Mazda (we had booked a Mazda 2 but were given a Nissan instead). They didn't inform us about the car before we added all the insurance. After finalizing everything, they showed us the car, deliberately drove away the Mazda, and gave us an old Nissan, refusing our request to change. The reservation interface showed a Mazda model, but they said we'd need to pay an additional 2000 yen for it. In other places, we select the car first before confirming the booking. It was truly frustrating and ridiculous, especially since they kept mocking us in Japanese with their colleagues, saying we wanted a Mazda.