CAR RENTAL REVIEWS ON DOLLAR AT NEWARK LIBERTY INTERNATIONAL AIRPORT, EWR

Due to a flight delay, we arrived at the rental store very late and there was no line. The car we got was the same model we booked, without any free upgrade. They tried to sell us insurance, but because QEEQ had reminded me via email beforehand, I insisted on not taking those extra insurances. One thing I didn't understand is why renting the Epass through the company costs $19 per day, while at other companies it was only $3-5 per day. Therefore, I didn't rent it, which was a bit inconvenient. Additionally, the vehicle wasn't very new, and the trunk wouldn't close properly. Returning the car was simple and quick, overall it was satisfactory.

Although the store kept promoting various insurances, there was no mandatory purchase. Overall, it was still good.

Very good

At the car rental spot next to NEWARK airport, we arrived around noon, and there were about 10 other customers waiting. With few staff members available, it took over an hour before our turn to process the rental.

They kept pushing various types of insurance. In the end, I had no choice but to buy the $7 per day roadside assistance. They gave me a Kia SUV with Texas plates, which was covered in scratches. However, Dollar didn't seem to care about the scratches when I returned the car; they just checked if the gas tank was full. Additionally, the performance of this Korean car is really subpar, especially on the highway.

Average

They kept pushing insurance and various additional services. When we didn't accept, they rudely gave us a Nissan, which was smaller than the model we reserved. The promised free additional driver was not included either, so we had only one driver for four days. Very dissatisfied, will never rent from this company again.

They kept pushing insurance sales. I had to insist on signing before they stopped. They told me my Visa card couldn't be processed, causing me to call the Bank of China, then later said it worked. They asked if I wanted a Nissan or Mazda 2. I asked for the Nissan but got the Mazda 2 with over 40,000 miles. When returning the car, I had half a tank of gas, but they claimed I had only a quarter. The parking lot had fueling equipment but no service. Because I didn't return it with a full tank, they wanted to charge me $109. I had to drive to a gas station and filled up $8 of gas (including $1 tip) to avoid the charge.

It was okay. Initially, they gave us the wrong set of car keys. We don't speak much English, so when we tried to inform the guard about the car condition (warning messages and scratches), we realized we had the wrong car. We went back to the counter and got a new set of keys. However, the car had some scratches and after driving about three hundred miles, it prompted a maintenance oil change. Although it didn't affect the driving, it made the display inconvenient.

The rental costs are not explained clearly, the charges are ambiguous, and they couldn't provide the specific model I requested. The parking lot had no good cars and did not match what I saw on the website.

It's okay, the service is decent. However, the rental company never provides navigation addresses for picking up and dropping off the car. They only provide vague locations like 'some store.' I booked a Ford but was given a Nissan.

Dollar is good. The staff is very professional. They mentioned a $4 tax when picking up the car. Make sure to inspect the car once you get it; if you're not satisfied, you can request a different one.

Excellent

Very good and well-organized.

We rented the car for a total of 14 days and chose EASYPASS, thinking it would be charged based on actual usage. However, when returning the car, we were charged $18.49 per day for 10 days, totaling $184.98, while the actual toll fee was only $26.42. This unexplained charge is outrageous; it's just overcharging.

My car rental experience at the Dollar counter at Newark Airport in New York was relatively smooth. Even though it was my first time renting a car in the U.S., and the service representative's English wasn't very fluent, it didn't affect the process. The staff was quite patient. Besides suggesting that I use an EZ-pass, there was no push for additional insurance. Overall, it was a good experience, which made me less cautious when renting a car in Orlando. The staff at Orlando Airport was evidently more sly, strongly recommending extra insurance. When I asked what it included, she mentioned it was for scratch protection, but later I discovered it was for PPP, ESP, Roadsafe, etc., none of which were related to scratch coverage. As it was too late to change, and the rental company's customer service was not available at that time, I had to accept it as a lesson learned.

The car rental process at Dollar in Newark Airport was quite convenient. The staff did not heavily promote insurance. Since we picked up the car at night and it was raining, there were no staff on site. When someone did show up, they just pointed to the cars in the distance and let us choose one ourselves. Luckily, the SUV we picked was in good condition.

The queue was extremely slow, the clerk was like flash from the movie, it took nearly 2 hours for 5 people. They also got my name and address wrong.

Very good