CAR RENTAL REVIEWS ON APEX AT BRISBANE AIRPORT, BNE

Like: Excellent price, good location, friendly staff, efficient check in process including shared photos of cars condition at checkout, very quick no hassle return. The Outlander SUV was well used with many minor blemishes but was clean and in excellent mechanical condition delivering good fuel economy, averaging about 7.5l/100km over the approximate 3500 km trip.
Dislike: Front floor mats would help us keep the vehicle clean and free from sand.

The car was totally adequate for our needs and the staff at both ends were very helpful and efficient. A good experience altogether.

The booking process was quite straightforward and all went as expected.

Like: Close to airport quick pickup quick service getting the car easy as 5/10min drop of
Dislike: Nothing all good

After arriving in Brisbane, I called their customer service, and they promptly sent a shuttle to pick us up. After reaching the rental location, the staff verified our information, charged the credit card, and we were on our way!

We arrived early and called Apex to ask if we can get picked up slightly early for our reservation time but they said no so we waited at the airport. however, the shuttle ended up arriving super late to go to the shop so we were unable to get the car and go to our appointments so we had to cancel. Very strange. But after we picked up our car, there was no problem.

I'm happy with the service.

Very poor. The rental location is far from the airport. After arriving, you need to call for a pickup. The person on the phone does not speak Chinese; if your English is not good, you're in trouble.

Excellent service

Great car, new condition. Was compensated since I had to wait longer than usual for car pickup

Best price

Like: Easy to deal with and good vehicle
Dislike: Nil

After we got rear-ended by another car and had to go back to the rental company again, there was zero to none sympathy for us from the first lady who helped us, which we thought was really weird. The next lady who helped us with additional paperwork was a bit more friendly luckily.

Car wasn't very clean internally... could have done with being vacuumed out

Counter staff excellent!

Really competitive prices and good choice of car rentals

Apex was reluctant to deal direct with me since I had booked through a 3rd party. Several phone calls were made to adjust my pick-up time. The woman at the pick-up counter suggested that it's not convenient to book through a 3rd party and we should have booked direct.

Phone call made to adjust the pick up time to Easyrentcars was pleasant and the agent went above and beyond with a phone call back so I didn't wait on hold for a long time waiting for a result from Apex.

The woman that checked us in was very thorough and helpful. She really helped make the process smooth, and made me feel good about renting from them and also being a foreigner driving in Australia. The vehicle was perfect and it was a pleasure to drive.

Very comfortable easy to drive car and friendly helpful staff

The waiting time was quite long, exceeding the expected pickup time by over an hour. However, they refunded $16 as compensation, $2 for each day.

We got an upgrade for the Hyundai accent at that moment was not available

Car exceeded expectations, excellent value for money

Cheap, high mileage on the vehicle.

The service attitude was good, and because my flight was delayed, there weren't many people in line.