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Last updated on: February 28, 2025
39Rental Locations
12Airport Locations
Map View of Car Rental Locations in Liverpool
DRIVALIA
2.0/10
Budget
7.6/10
AVIS
9.9/10
Hertz
5.6/10
Keddy by Europcar
9.3/10
Enterprise
8.5/10
Alamo
9.5/10
GREEN MOTION
8.4/10
Easirent
5.8/10
Firefly
9.3/10
Europcar
5.8/10
Reviewed: July 31, 2024
When we arrived at the store, they tried to upsell us insurance, claiming it would cover any scratches. Considering the good road conditions, we decided not to buy it. At return, they said everything was fine, but later we received a damage report for a scratch that was already there when we picked up the car. We mentioned it to them at pickup, but they dismissively told us to just take photos ourselves. They did not inspect the car at return, and only later claimed there was a scratch. It seems that if previous renters had bought the insurance, those scratches would have been ignored, but if future renters don’t buy it, they end up being held responsible. The car rental company has no record of scratches and relies entirely on renters to document them. It’s essential to document any issues, but the car rental company's honesty and factual reporting are crucial.
Reviewed: October 4, 2021
I had to extend my car for 1 week. As per there agreement the changes were £16.2 per day. So it should be £113.4 but they deducted £256.83. I am trying to contact them by customer care, waited for 40min no reply. Email them. No reply yet. Poor customer service.
Reviewed: April 12, 2019
Staff were terrible charged money for something we weren't explained about properly phoned customer service no one cares will never use the company again staff were rude when questioned about it
Reviewed: July 1, 2019
Hertz Aberdeen were great but Hertz Liverpool staff were meant to follow up with us on cost of vehicle and did not. Very disappointed with Hertz initial customer service compared to other companies.
Reviewed: January 18, 2019
Very pleasant and trouble-free experience. Very good value for money.
Reviewed: August 29, 2018
Like: Staff are nice and give useful information for trip. Car is in good condition.
Reviewed: January 12, 2018
Like: EASY, NEED QUICK SERVICE
Dislike: NOBODY TO RECEIVED THE RETURN CAR
Reviewed: January 6, 2018
Like: Car was clean and new
Dislike: Nothing really
Reviewed: July 7, 2024
They always give me a new car in exception good condition.
Reviewed: November 3, 2019
Delighted with everything. I would definitely use Green Motion Liverpool again. Fantastic all round and nothing not to like.
Reviewed: October 12, 2019
Tried to make me sign before inspecting the car. Said there was a car manual and it was not there. Brought the car wet so made it difficult to see any scratches on body work
Reviewed: September 29, 2019
Very easy pick up n drop off and very helpful staff
Reviewed: December 10, 2019
First the car given was not the Focus that I ordered, nor in same class. A lower class Honda Jazz. Second it had more than a few scratches etc, making the car inspection pointless, but even more crucial. Third, the overall condition was quite poor, and not washed. The car air-conditioning, right wing mirror were not working too.
Reviewed: March 24, 2019
Total scam operation. Was charged £260 for a tiny, barely visible scratch at the end of the rental period (photos attached). Also, a huge deposit was taken on our card at the beginning (£1500), as well as a gas deposit (£95), very surprising. Difficult to find office, chose to walk instead of paying the £3/per person shuttle fee. Office was small, cramped, univiting. Not recommended in anyway.
Reviewed: March 12, 2019
If you follow the small print of your hire agreement everything will be fine, if you don’t expect to part with more of your money if you want to take the car!
Reviewed: February 26, 2019
First time i felt like i have been conned by a rental company, lots of extras and hidden fees.
Reviewed: January 11, 2020
The members of staff were very helpful, the upgrade was an added bonus. On drop off, the staff member was helpful regarding payment of the toll bridge in Liverpool. My only gripe is that we were told with the upgrade it included the additional driver but we have since been charged. I have emailed the company and am awaiting an answer...
Reviewed: August 20, 2019
No issues with europcar, great value for money, great staff, will use them again next trip, car was great,
Reviewed: June 5, 2019
The car was scratched on every panel when we picked it up. With no one there to reassure us. The girl on the desk tried to mis sell insurance when I had already told her a number of times that I had bought the extra insurance with you.
Reviewed: November 9, 2018
The staff were polite, but they didn't give me the car I had booked. I reserved a Ford Galaxy automatic 7-seater, but ended up with a manual Citroen van. What the heck! I called the rental company, but they said the store didn't have a car that big. Finally, they gave me a Hyundai compact sedan instead, and mentioned that the price difference would be refunded. They added a note to the contract, but I have no idea when it will be sorted. The staff at the return location inspected the car and found no issues. I mentioned the price difference refund, and they handled it, giving me a receipt stating that £22.36 would be refunded to my card. Now that I'm back, not only did I not get the £22.36 refund, but another £22.36 was charged to my card. I'm so annoyed! I called the rental company and they just said they'd contact the store.
Reviewed: January 14, 2017
It was my first time driving abroad, and on December 24th, right before Christmas, there were no cars available for me. Don't even think about a free upgrade. Do you think I'd be satisfied?
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