CAR RENTAL REVIEWS ON EUROPCAR IN LIVERPOOL

The car was scratched on every panel when we picked it up. With no one there to reassure us. The girl on the desk tried to mis sell insurance when I had already told her a number of times that I had bought the extra insurance with you.

No issues with europcar, great value for money, great staff, will use them again next trip, car was great,

Will defo use again next trip. Easy process. No problems and everything was as advertised. Good experience.

It was my first time driving abroad, and on December 24th, right before Christmas, there were no cars available for me. Don't even think about a free upgrade. Do you think I'd be satisfied?

The members of staff were very helpful, the upgrade was an added bonus. On drop off, the staff member was helpful regarding payment of the toll bridge in Liverpool. My only gripe is that we were told with the upgrade it included the additional driver but we have since been charged. I have emailed the company and am awaiting an answer...

The staff were polite, but they didn't give me the car I had booked. I reserved a Ford Galaxy automatic 7-seater, but ended up with a manual Citroen van. What the heck! I called the rental company, but they said the store didn't have a car that big. Finally, they gave me a Hyundai compact sedan instead, and mentioned that the price difference would be refunded. They added a note to the contract, but I have no idea when it will be sorted. The staff at the return location inspected the car and found no issues. I mentioned the price difference refund, and they handled it, giving me a receipt stating that £22.36 would be refunded to my card. Now that I'm back, not only did I not get the £22.36 refund, but another £22.36 was charged to my card. I'm so annoyed! I called the rental company and they just said they'd contact the store.