they aggressively pushed to add full insurance for a very expensive rate, saying that if not most likely "the parking lot agent will find a damage" and added 61€ per day
The queue at Europcar was very long. In fact, it was the only hire car company with a queue. There was only one person working the counter so, it took almost an hour and we were third in the queue. The staff were friendly but, there was no urgency at all. To be fair to the staff, upon return, I left my mobile in the car. When I went back to retrieve it, they had it at the front desk. This was a big positive. In addition, I believe this is the first time I received the exact car that I was told I would get. This is also positive.
“Europcar experience was very good. QEEQ experience was terrible. I will not use them again.”
About Europcar:10.0/10
The Europcar Interational terminal was understaffed causing a queue of customers who had to wait for a hour.
We were sent to the Domestic terminal Europcar branch because QEEQ had booked the wrong terminal.
The domestic terminal staff were very helpful, even staying after closing time to ensure we were served.
They kindly gave us an upgrade because of all the trouble we had gone through being at the wrong terminal
“It was very nice and friendly. No hiccups and head aches. Straight away. I am yet to get the deposit”
About Europcar:10.0/10
Europcar is very helpful. I changed my drop off location from the initial goreme location to the airport. Also, even at the airport, I dropped the car at the parking lot just outside departure gates and kept the key at the Car pick up area of Europcar in the departure. They were accomodative, friendly and went extra mile in fulfilling a smooth drop off. Very nice guys
The car was new. The counter staff greeted well, and pickup and drop off was quick. During the 3rd day of the journey, the tyre burst, but Qeeq/Europcar swiftly responded to my call and dispatched roadside assistance and made sure everything, including the full refund was issued by the insurance timely. Best services and support. I will always use Qeeq in the future due to their cheapest price and wonderful support.
About QEEQ:10.0/10
The car was new. The counter staff greeted well, and pickup and drop off was quick. During the 3rd day of the journey, the tyre burst, but Qeeq/Europcar swiftly responded to my call and dispatched roadside assistance and made sure everything, including the full refund was issued by the insurance timely. Best services and support. I will always use Qeeq in the future due to their cheapest price and wonderful support.
Your office open hours is until 2AM. In some cases it's crucial! If you supposed to be open till 2AM, you have to be open until 2AM without any exceptions.
About QEEQ:10.0/10
Following the public information about Europcar open/close hours, they should be open until 2AM. We came to counter an 1:20AM and they told that we are very lucky because the office is going to be closed at 1:30AM. Didn't get the reason.. Some kind of renovation in the area and they close the area earlier. This mean that we had a good chance to spend the night at the airport in the case we spent a little bit more time at New Zealand biosecurity.
car was excellent and the staff at counter was very helpful in telling us all the rules to take note of
About QEEQ:10.0/10
Qeeq is my go to platform for any car rental bookings - it is the most fuss free and allows me to compare prices across various car rental agencies easily and quickly. Most fuss free platform!
The staff did an excellent service and took me down to the location of the car. Thanks to Mr. Mujeeb and Mr. Shihab for all their help.
It was a good, relatively new and clean car. I was expecting a Toyota Yaris, but I got a Kia Pegas. Good.
We were sold snow chains at the counter which we were told were required by law. If this is the case they should be included in the rental? Were also quite pricey at 100 euros extra
About QEEQ:10.0/10
Excellent pricing, communication and customer service
I have paid the full insurance from axa insurance from the qued application and the employee in the desk said that my axa insurance isn't valid because it's a third party..obviously it was lie and I paid almost 210 euros for an insurance she told me about the glasses and the tires
Had we not checked the supplied snow chains for size we would have ended up in serious trouble in the mountains. They gave us completely the wrong size. I can’t understand how that could even happen! This has happened numerous times so ALWAYS check
No complaints with Europcar, excellent service at the desk. Made the collection process really simple and easy. Even though we got given a slightly different car than requested, the car we got was perfect. Brand new with all the extras. A real good quality car meaning our road trips was very comfortable.
About QEEQ:10.0/10
Second time using Qeeq and have 0 complaints.
I didn’t hesitate to use Qeeq for our 5 day trip to Tasmania after our excellent experience 2 years ago. Used Qeeq insurance too, and that made it a whole lot less stressful as I didn’t need to panic when some companies scare you into buying additional insurance as I knew I was all covered.
100% recommend Qeeq if you’re visiting Australia, their deals are spot on meaning you can get the car hire and insurance cheaper without missing out on quality cars. We’ll be back if we need to hire again!
May be technically it is similar cars but when you booked Volvo xc60 “or similar” and get Citroen in the condition of dying old donkey it might be little bit disappointing.
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