The staff were positively brilliant. Car rental companies have a very bad reputation but I could not speak more highly of the staff there. They were so incredibly friendly and helpful. She even gave my daughter a little toy! I will definitely be renting from them again.
About QEEQ:10.0/10
Booking online was very easy. I was quite worried as we were driving in Japan and did not speak the language but it did not make any difference, it was all seamless.
The Car exceeded our expectation, the service also, highly recommended. If you are planning to drive there make sure to take the card for road tax as you will be constantly paying it and there won’t be other option in some cases than the automatic payment.
Yes. Got a bigger car. Service was excellent and staff had enough English to make pick up easy and clarify drop off location after our GPS malfunction. I would suggest that the car GPS be updated. Some Hotel locations and points of interest were just not available in the car GPS.
About QEEQ:8.0/10
Good platform. Gave us the car we wanted at a competitive price. Much easier than other platforms we looked at and significantly better than direct booking with the larger car companies
I expected that I might be late in return the car when I rented it because I was travelling with 2 kids.
As QEEQ suggested, I checked with Times staff when I rented the car. Times staff at the airport counter told me that JPY880 per hour, JPY1760 for 2 hours.
However, when I returned the car at Times store, another Times staff charged me 6000 JPY. They said 2-hour is within 1-6 hour range, so that 6-hour charge applied.
No time for me to argue as I was rushing to the airport.
Though the van itself had issues and had to be replace midway through our trip, the customer service at M7 was excellent. When we first picked up our van, Gus offered us umbrellas to use throughout out rental time in case of rain. Then when we had car trouble he took responsibility for it and replace our van with a new one the next morning. Gus was excellent to work with.
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