TIMES CAR RENTAL REVIEWS IN JAPAN

good

Should have informed the user that this is a hatchback car. which only can pick 2 luggage

カウンターは少し混んでましたが、2人がかりで対応していたので、そんなに時間はかからなく車も受け取れました。

予約もやりやすかったです。

Satisfied

When returning the car, the service staff is a bit rushing...could be because it's 7:30pm?

The vehicle was brand new. I booked an ETS, and picking up and dropping off the car was convenient. The staff's English was pretty good. I must give a thumbs up for the whole process.

satisfied

The Car exceeded our expectation, the service also, highly recommended. If you are planning to drive there make sure to take the card for road tax as you will be constantly paying it and there won’t be other option in some cases than the automatic payment.

Everything was good except they wouldn't lend me an ETC card.

Staff spoke little English but otherwise happy with the service

Yes. Got a bigger car. Service was excellent and staff had enough English to make pick up easy and clarify drop off location after our GPS malfunction. I would suggest that the car GPS be updated. Some Hotel locations and points of interest were just not available in the car GPS.

Good platform. Gave us the car we wanted at a competitive price. Much easier than other platforms we looked at and significantly better than direct booking with the larger car companies

It's okay.

Very good

Not satisfied

The staff service is good and polite. The car is relatively old and much smaller than the model booked. The car was not cleaned very well.

The staff at the airport, who are from Hong Kong, were quite friendly.

I expected that I might be late in return the car when I rented it because I was travelling with 2 kids. As QEEQ suggested, I checked with Times staff when I rented the car. Times staff at the airport counter told me that JPY880 per hour, JPY1760 for 2 hours. However, when I returned the car at Times store, another Times staff charged me 6000 JPY. They said 2-hour is within 1-6 hour range, so that 6-hour charge applied. No time for me to argue as I was rushing to the airport.

Extremely satisfied

The car I got was a Mazda2, not the model I reserved, with over 70,000 kilometers on it.

I got a Mazda2 instead of the model I reserved. The car had over 70,000 kilometers on it.

Check engine oil warning light came on after two days. The gas station attendant helped me call the rental company to confirm the type and added oil. Feels like the inspection wasn't thorough enough.