ORIX CAR RENTAL REVIEWS IN JAPAN

The customer service rep was very helpful and super polite.

No Chinese-speaking staff, couldn't understand how to operate the car

The process was quick. Got the car in no time.

My flight was delayed and by the time I arrived at the car rental company, they were already closed. I tried numerous ways to contact the staff, and they came to give me the car after 11 PM. It was absolutely wonderful!

The staff was humorous and patient, very good service.

Polite and efficient

Fast car pick-up

The cars are not at airport and we had to take shuttle bus for 15 mins. Waiting time for shuttle meant that total 30 mins was spent getting to counter and keys

Very limited cars for this location

Excellent.

Very good

Pretty good

The car was parked in the lot right opposite the airport, and the counter was on the first floor of AEROPLAZA. No need to take a shuttle to another location, very convenient and time-saving. The receptionist was very enthusiastic and spoke fluent English. The main points to be aware of, such as prohibited monthly parking lots and nearby gas stations for refueling on return, were all explained clearly. There was guidance when returning the car, which was very convenient. The provided child safety seat and ETC options were very handy. The car was in good condition, with less than 10,000 kilometers.

The explanations were thorough

Friendly and helpful staff. The car provided was of excellent quality. The return process was simple and convenient.

The staff were very polite, and the whole process was very smooth. It took about 20 minutes to get the car.

There was good English communication when picking up the car in Sapporo. The car inspection was thorough and the service attitude was excellent.

You only need a driver's license issued by a contracting country of the 1949 Geneva Convention and an IDP. The passport doesn't need to be issued by the same country.

Like: Very helpful
Dislike: Confusing about insurance, not sure if they understood l had insurance covering excess

The staff was very efficient.