HERTZ CAR RENTAL REVIEWS IN JAPAN

The staff were attentive and polite.

Staff are polite and provide clear explanations

The pick up should indicate “Toyota centre”, because didn’t see any “Hertz” logo.

Great.

จองรถ Alphard แต่ได้รถ Velfire เลข กม.ประมาณ 14x,xxx เครื่องยนต์เงียบดี จัดเก็บกระเป๋าเดินทางไป 5 ใบ และผู้โดยสารนั่งสะดวกสบายดี รับรถที่สนามบินคันไซ ที่เดียวกับ Toyota และที่คืนใน naniwa แถว namba ก็เป็นของโตโยต้าเหมือนกัน พนักงานบริการดีค่ะ และโทรขอความช่วยเหลือจาก จนท. HERTZ ที่ไทย ก็ได้รับความช่วยเหลือดีมากๆ ค่ะ

ขอให้เจ้าหน้าที่ช่วยเหลือเรื่องการเช่า CEP เป็นบัตรทางด่วนเหมาจ่ายของภาคโอซาก้า-โชบุ ได้รับความช่วยเหลือดีมาก, ตอบคำถามรวดเร็ว เอาใจใส่ลูกค้ามากค่ะ

The service provider is actually Toyota Car Rental.

It's actually Tokyo Rent Car Company

The rental experience was smooth and easy for me as first timer. The only feedback which I need to provide is how the responsibility of the staff to help first time customer to understand more like where is the car key placed in car.

Very smooth n easy booking experience online but need improve on details provided for customer searching for car availability dates and time - it never show what is available and not available

Hertz is actually Toyota Rent a Car, located right below the Marriott Hotel.

There is strong smoke smelling in the car when we just get the car. We are not smoker but understanding smoking in cars is very common in Japan

The pick up place was out of Haneda airport so had shuttle. The drop of place was also out in a different location

All good

No comment

Average experience. I had purchased insurance through the rental platform but they claimed they could not find it at the pickup location. After showing them my insurance document, they seemed a bit unhappy.

Average

No baby seat was provided.

The service attitude at the Toyota rental company was excellent, and the processing procedure was convenient.

This time it's very expensive.

Dedicated airport transfer, the car is quite new

Convenient

Like: The mountains with dense forests, the expressways that got us places in a reasonable time. The considerate drivers, no one toots or says angry things - they are too polite for that. ( Although I did get one toot in 14 days, a fair cop. I had to desperately cross three lanes to get to an exit before the lights changed. A big white car came out of nowhere tooted at me, we merged but didn't touch for a few seconds, I slowed down and he took off ahead. Phew!) The Japanese people are friendly everywhere in the country. The island of Hokkaido; it's less populated and it was great to see rice paddies, open fields and green hills. I loved going up into the mountains with our car and going through tree tunnels and seeing waterfalls. The 7/11 and Lawson stores; they had very good made up Japanese and Western meals and yummy sandwiches plus all the usual mini mart products. They have good carparks right outside the store. Having the car meant we could get to out of the way places, there was always hotel or guest house nearby. Mt Fuji, so good we had to stay there twice. The lakes nearby are lovely. Our car was a cross between a shopping trolley and a hairdryer but it was a nifty little car. Lots of interesting things to see - Rabbit Island, shrines on the top of mountains, gorges with rapids and waterfalls, Tokyo from the Tokyo Tower and lots, lots more.
Dislike: I read on Google that we couldn't get an ETC card but now I read that foreign visitors can get a 14 day Expressway Pass for 34000 yen. I am confused. Our car didn't have a device to signal the toll gates but could we have got one. An ETC card would have saved a lot of toll fees. On most of southern Honshu nearly every bit of the flat land has houses, factories and commercial buildings. Finally got to some open space north of Tokyo and saw rice paddies. Very few animals? No goats, sheep, chooks, ducks, pigs or birds. There were crows and a few ibis. Most animal farming seems to be done in huge sheds,

Friendly and thorough service.