A nail punctured the tire, which could have been repaired, but we replaced it with a brand-new, more premium tire worth tens of thousands of yen. A refund should be provided.
The service was average, neither good nor bad. They provided a poorly maintained car with over 100,000 kilometers on it. Although it was the same model as booked, it was vastly different from the photos and was a lower standard version. The engine made a rattling noise while driving.
“Great service but NOT equivalent car. Also cost too high for the car we were actually given.”
About Adati:10.0/10
HOWEVER, there was a huge problem. We booked a Mitsbushi Pajaero as we required a FULL SIZED 4WD with high clearance and 4WD. We received a Mazda CX8 which was large enough but not 4WD meaning that we could NOT go where we wanted and got stuck in the snow several times and us not having a full high high clearance 4WD ruined our trip. The car we were given was not equivalent.
“Slow pickup, the car was in good condition, return process was very efficient. Allocate extra time.”
About Choice rent a car:10.0/10
Pickup was a bit slow. I called ahead as I was arriving but needed to wait an extra 20 minutes for the shuttle to the rental office. Overall shuttle wait, drive to rental office, paperwork and pickup took 1~1.5 hours.
About QEEQ:9.0/10
Provide more details that there is no counter at the airport. It was not clear enough and had to call and ask.
Yes. Got a bigger car. Service was excellent and staff had enough English to make pick up easy and clarify drop off location after our GPS malfunction. I would suggest that the car GPS be updated. Some Hotel locations and points of interest were just not available in the car GPS.
About QEEQ:8.0/10
Good platform. Gave us the car we wanted at a competitive price. Much easier than other platforms we looked at and significantly better than direct booking with the larger car companies
“Excellent service, very comfortable ride. Best value for money!”
About Rental Car Tokyo:10.0/10
Highly recommended. This one was a bit outside of city circle but booked the car at a great discount! The staff were very nice and professional, service highly appreciated! Provided detailed instructions upfront and coordinated in a timely manner. No delay in pick/drop.
About QEEQ:10.0/10
Very easy to find/book - often found the vest value for money options. Very reliable.
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