CAR RENTAL REVIEWS ON 3723RENTACAR IN TOKYO

- Customer service was very proactive in reaching out once the booking is confirmed. Along the way till the collection, there was regular touch point to finalise my booking to add snow tyres, etc rental etc - Pick up at Airport which is very helpful. They were in contact to help me locate them - No counter at the airport, handover was carried out at the carpark - Handover was in Tokyo at my hotel which is very convenient - Rather surprised and disappointed with the condition of the car. Rather old, lots of scratches and just look unappealing - Performance of the car was average. The car lacks power and it is especially challenging in Japan's hilly condition

Good platform to pull the available resources for customer. So it is good.

Everything was a breeze. Flexibility to arrange to return the car at our preferred location instead of the designated point for a fee.

-

-

The car is very old and we pay the high price and expecting me to write good review not anymore

Pick up was inflexible. My baggage was lost and I requested them to wait but they were not able to. In the end I came out 1 hour late as I needed time to settle the admin and they left. I had to go to the city to pick it up costing us a lot of inconvenience and money

The car given is spacious however it is an old car. The car front car lights are not bright enough, wiper water is not refill and the car body is full of dims. Luckily, I took the video before we took over the car to prove we didn’t damage the car. The service crew in Tokyo is excellent and he gained most respect from us.

Paid for an A3 but received a different car with a different price.

The staff went to handle other matters (there was only one person), encountered a traffic delay on the way back, resulting in me picking up the car more than an hour late. This made my trip to Makaino Farm in the Tokyo suburbs a complete waste of a day as they stopped selling tickets at 2 PM due to their training. The staff's apology seemed sincere, but the customer service and management were full of excuses from the very beginning and were extremely perfunctory when discussing compensation. Completely untrustworthy.

The vehicle cleanliness was average, the scratch and collision repairs were rough and untimely, and the car was very old!

The car was sufficient with enough space for all 7 of us. It was an older model and the GPS was only in Japanese but it was not an issue for us as we had our cell phones and an international data plan. The agent was in touch with us through whatsapp and was very responsive whenever we had a question or any other concern. They met us with the car at Tokyo airport at the start of our trup and also picked up the car from our hotel in Kyoto, which was very convenient and amazing in terms of service. Overall, we had no issues with the rental company or any of their agents. Despite the agent who met us for pickup and drop-off not speaking english, we got everything taken care of and all the documents squared away with no issue.

QEEQ provided us the best options for Car Rental in Japan. Price drop protector was not able to find a lower price so I cannot comment on that service. Had no issues whatsoever using QEEQ and its services. Would recommend to anyone looking to rent a car in Japan.

Renting a car for a self-driving tour in Japan, I ended up with a vehicle over 15 years old. The air conditioning only blew hot air when it was very hot and only started working after sunset. The transmission sometimes wouldn't shift to 4th or 5th gear and stayed at 60km/h, which made me worried about what to do if the car broke down.

Acceptable