TOKYO NARITA AIRPORT CAR RENTAL REVIEWS

Satisfied

Overall good

Very satisfied

The Car exceeded our expectation, the service also, highly recommended. If you are planning to drive there make sure to take the card for road tax as you will be constantly paying it and there won’t be other option in some cases than the automatic payment.

Pick up was inflexible. My baggage was lost and I requested them to wait but they were not able to. In the end I came out 1 hour late as I needed time to settle the admin and they left. I had to go to the city to pick it up costing us a lot of inconvenience and money

The Rental company met our expectation. I would like to book again with them.

Not satisfied

Very convenient, the car was very clean, and the service was excellent.

The staff at the airport, who are from Hong Kong, were quite friendly.

Very satisfied!

Very satisfied

Terrible! Forced extra charges. The car shown in the rental pictures was from 2018, but the one I got was over ten years old. This company is a scam. Do not choose them.

Very satisfied

I initially booked a Toyota Alphard, but ended up with an old, worn-out Toyota Voxy. This car seemed to be over ten years old with discolored headlights. The interior was extremely cramped; we had to stack our luggage three tiers high just to fit everything in. It felt torturous sitting inside. I had booked snow tires, but the car couldn't handle a slight snowy incline in Karuizawa, and we couldn't reach our hotel. We had to call the hotel at 10:00 PM to send a car to pick us up, which was quite embarrassing. I've rented cars abroad many times, but this was by far the worst experience.

I expected that I might be late in return the car when I rented it because I was travelling with 2 kids. As QEEQ suggested, I checked with Times staff when I rented the car. Times staff at the airport counter told me that JPY880 per hour, JPY1760 for 2 hours. However, when I returned the car at Times store, another Times staff charged me 6000 JPY. They said 2-hour is within 1-6 hour range, so that 6-hour charge applied. No time for me to argue as I was rushing to the airport.

Very satisfied

They can deliver the car to the hotel

Excellent service

Excellent

There was no staff at the airport counter, but fortunately, there was a direct phone line. However, no Chinese service was available.