I initially booked a Toyota Alphard, but ended up with an old, worn-out Toyota Voxy. This car seemed to be over ten years old with discolored headlights. The interior was extremely cramped; we had to stack our luggage three tiers high just to fit everything in. It felt torturous sitting inside. I had booked snow tires, but the car couldn't handle a slight snowy incline in Karuizawa, and we couldn't reach our hotel. We had to call the hotel at 10:00 PM to send a car to pick us up, which was quite embarrassing. I've rented cars abroad many times, but this was by far the worst experience.