The staff member Zhou who assisted me during pickup was very friendly and helpful. The snow tires on the vehicle were slightly worn but acceptable.

The staff for car delivery and pickup were very friendly. They waited for an extra hour due to some unexpected situations.

Very satisfied

The car appeared very old and worn out. It's unacceptable to rent out a 10-year-old car. It didn't feel safe on the highway and the air conditioning was inadequate.

the counter staff tried his best. I tried to understand from his point of view. The only problem i had was the battery failure to solve it promptly or give us adequate time to continue our journey . Thankfully , we have full insurance coverage against battery issue and rescue service.

Eric zhang and miss zhang have been very helpful and promptly replying my message and tried to solve my issue pertaining to my booking before reaching out to 3723rentacar and another supplier on the winter tyres