MINATO-KU CAR RENTAL REVIEWS

Originally booked a Mazda 2, but was told only a Suzuki van was available when picking up the car... They had a take-it-or-leave-it attitude.

The staff for car delivery and pickup were very friendly. They waited for an extra hour due to some unexpected situations.

They replaced the reserved car with a much worse Nissan CX-5. The difference from the original booking was too big and they didn't refund any money.

The staff member Zhou who assisted me during pickup was very friendly and helpful. The snow tires on the vehicle were slightly worn but acceptable.

Very hard to find location for pickup as had not been given the name of the local agency only a location. Local staff were unable to tell me whether I would need the ETC card for my journey or explain it properly hence we had a lot of problems subsequently using toll roads - an information sheet in English would solve this problem.

The name of the local agency needs to be provided on booking confirmation to help locating easier.

It's alright, quite convenient.