Tokyo-Nagano-Kyoto-Osaka

Very satisfied

I rented my car at Terminal 1 of Osaka Kansai Airport. There are about four or five car rental companies at the pickup location. Based on my observation, Europcar had the fewest staff, with only one person. Among these companies, only Nippo Car Rental operates 24 hours a day. Make sure to pay attention to this, so you don't make the same mistake I did. My mistake was that my flight was delayed. I actually double-checked with the car rental company beforehand to confirm that there would be staff available if my flight was delayed. They assured me there would be, but in reality, we ended up stranded for a whole night because Europcar was already closed. The staff's English was decent, so communication wasn’t a big problem, which is notable because many Japanese people don't speak English well. The pickup and drop-off process was fairly quick, and the locations were convenient. The car model I rented was very fuel-efficient; I only used half a tank after driving around for a while. Thumbs up for that.

Great car, very clean and paperwork was in English which was good. Counter service staff should be able to speak some English. This was not the case and made the collection process quite stressful.

QEEQ responded quickly to my enquiries.

We have rented from Europcar in Japan quite a few times and always have fantastic service.

Really happy using Easyrentcars.com - I have used them twice now and really happy with the whole process.

We had issues with our IDP which wasn't dated (error by Post Office in the UK) but it took an hour to convince Europcar/Times to accept it was valid. Otherwise the Times staff were helpful and the return drop off details very good.

Easy to book the car and one way hire options better than competitors- but hire overall was expensive vs other countries. Plus cost of tolls was not pointed out upfront.