Tokyo-Nagano-Kyoto-Osaka

The customer service was very attentive and informative.

The staff were friendly despite the language barrier.

The store closed early. We returned to the store around 8:50 PM, and there was no one there. We couldn't return the car, and no one answered the phone. When we called the service center, no one spoke English. Our flight was in the early hours of the next morning, and they actually asked us to change our flight to return the car the next morning. No one was willing to help, so we had to find a local friend to handle it. We've rented cars many times, and this is the first time a store hasn't called to confirm a return when the time was approaching. The store's English communication was also problematic. Our reservation was to return the car from 8 AM to 8 PM, but we picked up the car around 9 PM. We even asked the store if we could return the car at 9 PM, and they agreed. However, on the day of return, they closed before 9 PM. The store's closing time was supposed to be 9 PM. This is really outrageous!

Got an upgrade. Car very good, but seats uncomfortable

We had issues with our IDP which wasn't dated (error by Post Office in the UK) but it took an hour to convince Europcar/Times to accept it was valid. Otherwise the Times staff were helpful and the return drop off details very good.

Easy to book the car and one way hire options better than competitors- but hire overall was expensive vs other countries. Plus cost of tolls was not pointed out upfront.