You - I Rent a Car

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Counter staff could speak some english which was useful

The photo of the car to be rented was a different model but all is fine

I have been given Toyota Yaris instead of the Nissan Note even they have plenty of the Nissan. The car is good clean condition but the engine gives too much noisy sound, it’s not smooth engine as the Nissan. I don’t like the rental company because at the beginning they were forcing me to sign papers that will shoulder accident penalty to my side which I totally refused because I have paid AXA insurance to waive this penalty . The office tried to trick me into this by saying I will have to pay that part of any accident and then I will be able to collect it from the insurance which is not good and not correct . Any way . The car was ok. But the built in GPS is always taking me into the Toll gates which is really costly . I advice everyone to have their own gps system in their mobile or what ever device, Better than the one in the car .

As per the website, there is an option says that if the price got discounted after the purchase and the total payment, this option will allow for the refund of the total discounted price before the date of using the car. That is totally not true. On the same day of using the car and just 2 hours ahead of receiving it, I made a search on the website and found the price was cheaper, so I canceled my booking and booked again with the new cheaper price, which was easyrentcars have done it by giving me the difference as per their promise. So people you need to keep checking on the prices till the last time .

Excellent

Excellent

There was chinese speaking staff, but my email communication with them had to be in Japanese, so you may have to rely on Google translate. Had a small scratch on the car just before I returned the vehicle and You I Rent decided to not honour their insurance (I'm supposed to have insurance coverage with them). They made me pay 50,000 yen for repair, and another 20,000 for non-operation charge. In the end, the repair cost was only 42,500 based on the receipt they sent me. This is robbery!

Since the car renter YOU I Rent A Car decided not to honour their insurance, I had to approach Easyrentcars.com for insurance claim. Thankfully I got the full coverage from Easyrentscar.com. The customer service officers were very helpful and they helped me to recover the cost without me going through too much trouble. I strongly recommend Easyrentscar to everyone, and this company is definitely a company which we all can trust. This will be my default option for all my subsequent!