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We had guaranteed concrete model, but did received a different car. When asked about it they didn't try to resolve it in any way. When asked when the ordered car could be available they said in a month. Probably to just get rid of us.

Not easy to locate the rental car pick-up point. Waited for more than 30 mins to get the car. Although lucky to get a brand new car, it is lack of power. New to pay extract for returning the car out of its nornal office hour. The staffs were late in the early morning when need to return the car making us rushing to airport to catch the flight.

The process of booking the car was easy and fuss-free!

Very friendly staff and smooth process

Before I pick up the car, I expected will pick up an alphard an old model with average condition. However, the store provides me more than that I can expected. The car is clean (I can see that they wash the cars at the pick up site.) and new (ODO only 19xxx km) Besides, the staff are friendly. They confirm the details that makes me know what is needed to attention. They know I have purchased full insurance from Easyrentcar and explain what to do if accidents happen.

EasyRentCars did a good job to partner with this rental car company,

Staff were nice but the car was very dirty you can see stain everywhere which it can easily remove by wet tissue. So I suggested them to clean before releasing to next customer. Pick up are for international flights may confuse to customer as we’re not sure that we get/the right direction to pick up the car.