Sudeep was very professional and friendly. Even with his limited English vocabulary, he was ablet to explain the key points of the rental process properly.
Even we have the full insurance coverage bought along with the booking, we have to pay the claim for the damage on the front wind shield glass. It was damage was caused by an unknown foreign object hitting on the top right corner of the front glass wind shield. The vehicle was a bit "old", with a lot of minor scratches all over the car body when we did the pick-up inspection.
About QEEQ:8.0/10
Each to use web access. The reply for the inquiry on how to proceed with the car insurance claim was prompt.
We had guaranteed concrete model, but did received a different car. When asked about it they didn't try to resolve it in any way.
When asked when the ordered car could be available they said in a month. Probably to just get rid of us.
Not easy to locate the rental car pick-up point. Waited for more than 30 mins to get the car. Although lucky to get a brand new car, it is lack of power. New to pay extract for returning the car out of its nornal office hour. The staffs were late in the early morning when need to return the car making us rushing to airport to catch the flight.
About QEEQ:9.0/10
The process of booking the car was easy and fuss-free!
The car itself was fine, but the service was extremely disappointing. First of all, the booking page indicated there would be staff who spoke Chinese and could communicate via WeChat, but in reality, there were no Chinese-speaking staff, nor was there a way to use WeChat. This, however, is not a major issue.
What was absolutely unacceptable was that I had a car pickup scheduled at 2 PM that day at the airport. When I arrived at the airport, I couldn’t find any staff from the rental company holding a sign at the entrance as stated in the reservation. I searched around the area but couldn’t find anyone. I immediately contacted the rental platform's customer service, and only then was I able to locate someone from the rental company. By the time their employee arrived, I had already been standing in the arrivals hall waiting for 45 minutes. Neither the staff who came to pick me up nor the staff handling the rental procedures expressed any apology for their lateness or failure to meet the customer on time. Their indifference to such poor service is completely unacceptable and unworthy of the high standards usually associated with Japanese service. You are a disgrace to Japan's service industry.
By the way, the Indian employee handling the rental paperwork smelled horribly. I can understand the natural smell of curry, but the overwhelming stench of body odor and cigarette smoke was unbearable. Please pay attention to personal hygiene—this level of negligence is revolting.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
O.BLANCO
-
-
-
-
View more >Horace W
-
-
-
-
View more >c.uttawat
-
-
-
-
View more >Alfred Tout
-
-
-
-
View more >Maureen Ruskin
-
-
-
-
View more >Deirdre Bartlett
-
-
-
-
View more >T.Bartl
-
-
-
-
View more >Atwood Walsh
-
-
-
-
View more >KinChong Lai
-
-
-
-
View more >Lauren Fred
-
-
-
-
View more >B.Koh
-
-
-
-
View more >P.PhETTONGKAM
-
-
-
-
View more >T.Lee
-
-
-
-
View more >Clark House
-
-
-
-
View more >Page Rhys
-
-
-
-
View more >-
-
-
-
View more >C.HO
-
-
-
-
View more >Herman Milne
-
-
-
-
View more >Lynn Partridge
-
-
-
-
View more >Ernest Montgomery
-
-
-
-
View more >Hot Destinations For YOU I RENT A CAR
Pay for Car Rentals with Crypto