Even we have the full insurance coverage bought along with the booking, we have to pay the claim for the damage on the front wind shield glass. It was damage was caused by an unknown foreign object hitting on the top right corner of the front glass wind shield. The vehicle was a bit "old", with a lot of minor scratches all over the car body when we did the pick-up inspection.
About QEEQ:8.0/10
Each to use web access. The reply for the inquiry on how to proceed with the car insurance claim was prompt.
The insurance offered by the rental service doesn't cover additional costs in case of an accident. It's better to buy insurance directly from the rental company.
Not easy to locate the rental car pick-up point. Waited for more than 30 mins to get the car. Although lucky to get a brand new car, it is lack of power. New to pay extract for returning the car out of its nornal office hour. The staffs were late in the early morning when need to return the car making us rushing to airport to catch the flight.
About QEEQ:9.0/10
The process of booking the car was easy and fuss-free!
“Smooth and fast process. Provided good guide and road trip information.”
About YOU I RENT A CAR:6.7/10
Spend quite a while to find the counter at the airport. There should be proper signage to show the direction. We get to find out from staff of Times car rental that we need to walk 10min to the Domestic airport where the counter 10 is located, and where we will be drove to the car company over a 15min free shuttle.
About QEEQ:8.0/10
Would be helpful to share information on car park with good fee on short parking and overnight parkings
Good overall in price and easy to use. Will surely recommend to friends.
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