CAR RENTAL REVIEWS ON NISSAN AT NEW CHITOSE AIRPORT, CTS

There was no one at the airport counter on the day of rental. Thanks to the kind help of the Japanese staff from the neighboring brand, I was able to take the bus to the rental company.

The service attitude is acceptable.

I wanted to get ETC card and Hokkaido Pass, but the communication was not so smoothly gone through. However, overall, it was a pleasant business with them.

Please enhance the function to communicate with local rent car agent.

Excellent service attitude and high efficiency.

Convenient and fast.

The service is great, the car is super good, clean.

Nissan Note was very new and it comes with 4-wheel drive!

Quick response to our query regarding pickup arrangements

Everything is good, they insisted to check the petrol receipt at the return station.

Easy pick up and check in process. The shuttle is super easy to use at New Chitose Airport to the car rental location!

I realised the car was quite small and we were having hard time squeezing in our med size luggage bag. I requested to do an upgrade for a bigger car but was told I can't do that as I already paid for the car I chose during my booking. Was a bit upset as there are 4 of us and 2 are seniors. End up we have to force everything into the car. I wish we are allow to do upgrade on the spot. Or at least show us the car first before we pay for the balance as I was told because I make the full payment therefore I was not allow to do any upgrade. Beside that the customer service was good. They are polite and patiently answer all my enquiries eventhou there was a language barrier. They even make the effort to call a translator and explained to me in english. Thumbs up.

Easy to use and customer service responded efficiently. It's good that they have employees that can speak different languages to serve the customers.