CAR RENTAL REVIEWS ON SAMURAI AT NEW CHITOSE AIRPORT, CTS

Service by Samurai was above expectation.

Price protection did not really work.

Waited quite a bit for the shuttle bus to pick us up to the car rental location. There wasn't a sign so we were quite worried we weren't at the right place. Had to hop on all the buses to ask if we were suppose to be on that specific bus. Other than that, the car was great and the people were very nice.

Very patient despite communication issues

We had a great experience with the vendor and I recommend them.

No issues at all

Like: The car is clean and perfect. Everything is good and over my expectations.
Dislike: Nothing.

They were good except they forgot to provide us with the free Japan highway ECT card for tolls

Easy to use

the free shuttle bus provided by the new chitose airport does take a while to travel to Samurai shop as its last stop in the car park, will be good if Samurai can be more explicit on describing when to get off the shuttle bus, as the driver doesn't really understand English

good job guys, rental price is unbeatable with the same quality of rental cars

Staff was helpful. Didn't take long for the whole pick up process. Free GPS, ETC rental and even a tank of gas! Excellent value for money!

Large amount of car choices. Booking process was smooth. It's be even better if e-voucher could be accepted instead of printing the hard copy.

Atencion excelente y un trato muy bueno y amable

Muy recomendable

We booked with the free tank promotion...very valueable and please note that the shuttle bus to the pick-up station has been changed to bus no.98.

They take action very fast.

Car and staff were good and friendly. Good thing i booked and got a 4wd prius as i believe that is super helpful to drive in snow (without ice chain on wheels). Car infotaiment wasnt friendly. Ended up without music most of the time and only occasional radio every now amd then in the city

The staff at samurai car rental is very good. He prepared all the instructions in a manuel and it is very easy to understand.

Easy booking process

I have an early flight and had to return my car before 830am. I had wished there is a key box to safeguard the key. I placed the key in the car instead. Love the staff and their services. I would use them again!

全てにおいてストレスなくスムーズでした。 また機会があるときは使います。