Thai Rent is extremely poor. They didn’t thoroughly inspect the car during pickup. After arriving at the hotel, I found several punctures in the tires. The car was in terrible condition, covered in scratches, had 150,000 km on it, and the power steering was broken. I contacted Zuzuche and was told to use a Thai number to call for roadside assistance from this company. A technician came to replace the spare tire, then directed us to a designated repair shop to replace the tire. From 4 PM until 10 PM, we were stuck dealing with the situation. The repair shop said they couldn't replace the tire without confirmation from the company. Thai Rent promised to replace the car the following day. After further coordination with Zuzuche, I requested a car replacement in the morning, but they could only arrange it in the afternoon. I used the spare tire to travel to another city in the morning — even the repair shop warned that this spare tire wasn’t safe for long-distance travel. It was pure luck that no safety issues occurred.
The service attitude was excellent, and the process of picking up and inspecting the vehicle was very quick. They provided a phone number for direct contact in case of issues. Overall, a very positive experience.
New regulations in Phuket: White paper translations are not recognized. Due to the high number of tourist accidents, there are random checks on foreigners. If you only have a white paper translation and a domestic driver's license, but no international driver's license, you may be fined 3,000–5,000 baht. We only learned about this after arriving at Phuket Airport.
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