Terrible, terrible, terrible. Waited 40 minutes at the airport for someone to pick me up. After returning the car, I had to find my own way to the airport. Bought insurance at the store, but when a small issue occurred during the rental, no one took responsibility. They recommended a repair person to check the issue, which took around 5 minutes, then demanded 60,000 Icelandic Krona and refused to use the insurance. During the return process, they inspected the car like it was a treasure, taking nearly 30 minutes.
Everything was fine, except that despite having ordered as full of an insurance as was available on the website I had to get a separate insurance at the car rental place which increased the price somewhat. This intransparency was not very nice.
The store is several kilometers away from the airport, the wait time for the shuttle was quite long, and after completing the paperwork, the wait to get the car was over an hour.
Positive feedback:
The staff at the car rental counter were very nice and extremely patient.
Negative feedback:
The car pickup process was quite lengthy due to the large number of customers and only two service personnel.
The pickup location was inconvenient and located outdoors.
The Kia vehicle I rented had poor performance, with inadequate power and frequent false alerts (seatbelt reminder, tire pressure warning, and front obstacle detection).
The car return experience was unsatisfactory; initially, no staff were present, and I had to wait for a while until they came back. They asked me to move the car to their designated spot (even though my parking spot was not far away). In contrast, Hertz next door had two staff members actively assisting customers.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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