9 /10 Excellent
Reviewed: Thursday, December 19, 2024
Great service, friendly team.
Read More >8 /10 Very good
Reviewed: Thursday, December 19, 2024
Staff members were incredibly polite, friendly, and attentive. Car presented previous damages and had minor issues (no usb/aux/Bluetooth; passenger's window would not seal properly and would slowly go down every 15 mins)
Read More >Javier Hernández
Keflavik
10 /10 Excellent
Reviewed: Thursday, December 19, 2024
Todo muy bien, un servicio rapido y el coche estaba en perfecto estado. A la hora de la devolución ningun problema
Read More >9.7 /10 Excellent
Reviewed: Thursday, December 19, 2024
Very nice staff who explained everything in detail before we took our car. We had requested some extra things for the car and they took care of everything for us. The drop-off service was great.
Read More >9 /10 Excellent
Reviewed: Thursday, December 19, 2024
Everything was great, besides the pick up at the airport.. We did have to wait a long time and it wasn’t very clear of we were in the right area.. We were told we missed the driver but we were right at the pick up location
Read More >6 /10 Average
Reviewed: Thursday, December 19, 2024
Arrived and waited 35minutes for pickup, to then be told theres too many people for the minibus and would have to wait a further 25minutes until the bus returned.
Poor quality car, radio didnt work, cruise control didnt work, shook\made odd noises at higher speeds.
Ended up with a chip in the windscreen from a 2 day car hire, which results in me being charged £650. Complete rip off. Will never use again, along with advising everyone else not too.
Read More >9.7 /10 Excellent
Reviewed: Thursday, December 19, 2024
The company is perfect. In case of questions they answered max to an hour. The car was clean and reliable. My satisfaction is 5/5.
Read More >9.7 /10 Excellent
Reviewed: Thursday, December 19, 2024
Staff was friendly a nd helpful
No major issues
Read More >8 /10 Very good
Reviewed: Thursday, December 19, 2024
Too much time waiting for the driver to pick up at the airport. Vehicle in discreet conditions
Read More >5 /10 Average
Reviewed: Thursday, December 19, 2024
The car felt like it had not been serviced in a long time. It was clearly quite old. The drivers window was broken, so when it was opened and closed it ended up breaking the window seal and allowing wind, snow and rain in. The drivers side brake light didn’t work when it was handed over (realised the second day) and the windscreen wipers should have been changed. Driving in Iceland we had to contend with snow and this car needed to be in far better condition than it was.
Read More >8 /10 Very good
Reviewed: Thursday, December 19, 2024
Car performed well and plenty of room. Vehicle had much wear & tear. Some warning lights were on and staff noted these but assured us all was well. No breakdowns. One concern; I received a parking citation first day out. About 7 days later I attempted to pay the citation at the Bank and was told rental agency had alread paid. When I turned in car I was charged amount of fine 4500 krona (ok) and a "service fee" of 3000 krona! If I tried to turn in car without paying, then I understand fee. However I attempted to pay before returning the vehicle. This left me with bad taste for Icerental 4x4. No opportunity to pay on my own and no notice from rental agency before they paid and then expect high service fee. Staff treated us well. Sounds like policy issue.
Read More >7.7 /10 Good
Reviewed: Thursday, December 19, 2024
Got the hard sell on the extra insurance! Car ha lost of external damage. drivers side wiper was not great and difficult to use.
Read More >2.3 /10 Poor
Reviewed: Thursday, December 19, 2024
Es una compañía poco confiable.Tuve problemas con el auto . Estaba en malas condiciones y al finalizar la reserva cuando entregue el minivan dijeron que había roto el cristal delantero y me dijeron que tenía q pagarlo y luego comunicar con ustedes
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
Helpful staff on arrival of drop off and pick up. Great car, clean when got inside. I didn't need to use them throughout the trip but I knew what number to call if necessary. Would 100% recommend and use again.
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
The car was perfecto. Very Comfortable, clean and without any tipe of breakdown por noise. Good selection.
Read More >9.7 /10 Excellent
Reviewed: Thursday, December 19, 2024
Staff very friendly and helpful. Car was good value for money. Will be using them again
Read More >8 /10 Very good
Reviewed: Thursday, December 19, 2024
First car a Dacia Logan went back as it had issues, replaced with vitara. A much better vehicle.
Read More >9 /10 Excellent
Reviewed: Thursday, December 19, 2024
The Dusters its a great car, the car was brand new had no issue when return the car, the only down side is the shuttle between the rental location and airport its slow little bit(45 min) we probably just arrived after the shuttle left, i recommend to drop the car a bit earlier than usually you would do. Overall, great experience, good staff explaining you option about the car etc.
Read More >9 /10 Excellent
Reviewed: Thursday, December 19, 2024
Shout out to the staff, they have massive hearts. Thank you to all of you.
Read More >9.7 /10 Excellent
Reviewed: Thursday, December 19, 2024
Good price, good service, good car, no hidden costs.
Read More >9.7 /10 Excellent
Reviewed: Thursday, December 19, 2024
Great experience, no issues.
Read More >7.3 /10 Good
Reviewed: Thursday, December 19, 2024
Car was quite old, lots of milege. Car computer gave lots of warnings, which made driving unconfortable. Upon the return of the vehicle the staff told that we should not have paid any attention to the warnings. I wish they had told that to us earlier! The outlooks of the car were ok with terribly rusty wheels.
Read More >9.3 /10 Excellent
Reviewed: Thursday, December 19, 2024
The car was great, as were the Icerental 4x4 staff. What wasn't good was the shuttle wait to get to the car rental. It was supposed to be every 10 minutes, but was more like an hour wait, which is unacceptable.
Read More >8.7 /10 Very good
Reviewed: Thursday, December 19, 2024
No issues with the booking, car was exactly as expected and there were no hidden fees. For a car rental company with an off-airport pickup site, it was very easy to get to and from the airport. My car battery died on the first day and they were very helpful with getting it serviced and reimbursed me for the fee I paid.
Read More >7 /10 Good
Reviewed: Thursday, December 19, 2024
The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD.
The car was great, customer service was horrible.
Read More >9.7 /10 Excellent
Reviewed: Thursday, December 19, 2024
24/7 office opening hours were super convenient and all staff we dealt with were helpful. The car was not brand new or super fancy but it was very good value for money and was perfect for what we needed.
Read More >8.3 /10 Very good
Reviewed: Thursday, December 19, 2024
I made a reservation for a "Hyundai i20 or similar car" online. When I arrived at the place, they gave me the most basic Dacia Logan. The car did not have the most basic features a car these days has (no parking sensors, no cruise control, not even outside temperature display or even engine liquid temperature display). I did not know it's even possible to buy a car these days with so limited functions. On top of that, the speaker in the back made weird noise, the USB cable didn't charge the phone and the biggest problem, the manual AC button was blocked in one position). I even went back after driving for 2 km and I told the guy working there to exchange the car, but he refused (also being a bit rude in conversation). I would be totally fine with getting the Hyundai i20 they advertised on the website, but I would never have rented from them the car that we got, so I felt a bit cheated on.
We had an amazing holiday, but I think we would have enjoyed it more with a decent car.
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
Car was great, perfect condition for driving on Iceland roads. Pickup and dropoff were hassle free and the shuttle service came in handy.
Read More >8 /10 Very good
Reviewed: Thursday, December 19, 2024
The car had a good number of miles on the odometer, but it worked well functionally. Only issue was a passenger side wiper blade that needed to be replaced as we encountered a lot of rain.
Read More >9.3 /10 Excellent
Reviewed: Thursday, December 19, 2024
Excellent service, very friendly,
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
A quick and professional service. Landed and was driving away in the car within 30 minutes. Car was clean, good working condition and a great price
Read More >4.7 /10 Average
Reviewed: Thursday, December 19, 2024
The company requested to buy an extra insurance in order to avoid paying nearly 2500€ of deposit
Read More >6 /10 Average
Reviewed: Thursday, December 19, 2024
車両は古く整備も不十分でした。
走行開始30分でタイヤ空気圧警告が点灯し、空気を入れなければなりませんでした。
リアハッチを支えるダンパーのピボットが破損しており、強風の時にピボットが外れて、リアハッチが下がり頭に当たりました。怪我をしなくてよかったです。
Read More >9.3 /10 Excellent
Reviewed: Thursday, December 19, 2024
HA ESTADO TODO MUY BIEN LO UNICO ERA QUE ME DECIAN QUE CON MI TARJETA NO PODIAN COGER EL DEPOSITO Y YO HE VIAJADO SIEMPRE CON ESA TARJETA DE CREDITO Y NUNCA HE TENIDO NINGUN PROBLEMA NOS HICIERON PAGAR 84 EUROS PARA UN SEGURO A TODO RIESGO ESO ES LO UNICO QUE NO ME HA GUSTADO. TODO LO DEMAS MUY BIEN
Read More >9.3 /10 Excellent
Reviewed: Thursday, December 19, 2024
Excellent service of shuttle from and to airport, easy and fast on deck, car as I expected.
Read More >A.Martinez Lorente
Keflavik
10 /10 Excellent
Reviewed: Thursday, December 19, 2024
Everything was perfect. They delay a bit to answer on WhatsApp but all was good nonetheless
Read More >9.3 /10 Excellent
Reviewed: Thursday, December 19, 2024
I would have appreciated some documentation upon the car's return that the car was indeed returned in good condition.
Read More >Natividad Harrison
Keflavik
2 /10 Poor
Reviewed: Thursday, December 19, 2024
Terrible experience. The rental office is 15 minutes away from the airport. When we returned the car, we were told their shuttle was full and the next one would be in 20 minutes, which meant nearly 40 minutes including travel time! The staff was extremely rude, and when we asked if they could make an extra trip, they responded with mockery, disdain, and hostility! It's best to book with a rental company inside the airport, and avoid this icerental4x4 if possible. The vehicle was also old, and got a flat tire on the way. When we called the rental office, they rudely told us to press 3 for emergencies, which I did, but after connecting, they ignored the call. We had to sort it out ourselves in the end. It was absurd, what a terrible company. This ruined our mood completely.
Read More >Lesley Chesterton
Reykjavik
4 /10 Average
Reviewed: Thursday, December 19, 2024
After getting off the plane, I called them and waited for an hour to be picked up. When they arrived, they said they only pick up the driver, and others had to wait. It took another 10 minutes to reach the car rental shop where six people were already waiting. The process was so slow because they were constantly trying to sell insurance! If you don't buy their insurance, they charge a 2700 euro deposit. I mentioned I have third-party insurance, but they kept insisting it didn't cover this or that. Anyway, I was forced to buy insurance for 111 euros. The car I received was dirty, had been in multiple accidents, and the right mirror was cracked. It took 3 hours to finally meet my team. The worst part is that the car was very hard to drive; you had to press hard on the pedal to get to 80 km/h. The car had over 100,000 kilometers on it, and the reverse camera was barely visible.
Read More >8 /10 Very good
Reviewed: Thursday, December 19, 2024
It's okay
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
Good, no hidden charges.
Read More >Lewis Bartholomew
Keflavik
8 /10 Very good
Reviewed: Thursday, December 19, 2024
Easy pickup and drop-off, 24-hour service
Read More >8 /10 Very good
Reviewed: Thursday, December 19, 2024
The service was alright, and the car was fine too. However, during peak seasons, it seems like there aren't enough staff at the counter, so both picking up and dropping off the car take time. Additionally, because it's a bit far from the airport, waiting for their shuttle also takes time.
Read More >8 /10 Very good
Reviewed: Thursday, December 19, 2024
It was okay, had to wait quite a while to pick up the car.
Read More >8 /10 Very good
Reviewed: Thursday, December 19, 2024
Returning the car was fairly quick, but the airport shuttle runs every 20 minutes, so make sure to allow enough time.
Read More >8 /10 Very good
Reviewed: Thursday, December 19, 2024
Me hubiera gustado poder ver el coche antes de firmar que estaba ok, pero te dicen que lo firmes y luego le hagas un vídeo (lo cogimos a las 2 de la madrugada) por suerte no pasó nada, porque un vídeo con esa oscuridad no habría servido de nada. Eso nos tuvo intranquilos.
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
The car was very new, and perfect for the Islandic roads.
Read More >9 /10 Excellent
Reviewed: Thursday, December 19, 2024
Very good Experience, they try to sell the insurance even you if u have third party insurance. But its their job.
Read More >8 /10 Very good
Reviewed: Thursday, December 19, 2024
I booked Skoda Octavia two wheel drive. Since the vehicle was not available, Suzuki S cross four wheel drive was given during pick-up. The staff convinced us that four wheel drive is better and that the vehicle is upgraded free of cost. It made us think that we are getting a better vehicle. But it turned out that's not the case. A two wheel drive would have been more than enough for our journey. Also since we had taken a four wheel drive car, it impacted the mileage and so we had to spend a lot more on fuel.
Other than that we did not face any issue. The vehicle was given in good condition. It was good to drive.
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
El transporte del aeropuerto a la oficina de entrega tarda bastante y no hay señalización de dónde esperarlo...
Read More >10 /10 Excellent
Reviewed: Thursday, December 19, 2024
need to pay more full protection again same prize at rental (Double)
Read More >9 /10 Excellent
Reviewed: Thursday, December 19, 2024
Did not receive the car I reserved, got an older model with high mileage.
Read More >9 /10 Excellent
Reviewed: Thursday, December 19, 2024
For smooth and lovely customer service! Would use again!
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