long wait, poor car, £650 bill for a windscreen chip

K.Wright

Iceland

Reviewed: Fri, Aug 19, 2022

About Icerental 4x4: 6.0 /10

Arrived and waited 35minutes for pickup, to then be told theres too many people for the minibus and would have to wait a further 25minutes until the bus returned. Poor quality car, radio didnt work, cruise control didnt work, shook\made odd noises at higher speeds. Ended up with a chip in the windscreen from a 2 day car hire, which results in me being charged £650. Complete rip off. Will never use again, along with advising everyone else not too.

About QEEQ: 8.0 /10

Great, used the rebook reduced price facility.

Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve. Regarding the damage charge, you have purchased AXA insurance through our website. Please kindly provide related documents so we can try to claim insurance for you. Thank you for your understanding and help.