Extremely satisfied. The car was a brand new model with only 2000 kilometers, and the staff provided professional and efficient service. There were no hidden fees. During this self-drive trip, the undercarriage was scratched, but the return process was handled professionally. The full insurance covered the undercarriage and glass, which was absolutely necessary and ensured a smooth experience. The car had great power and was clean and tidy. It was an unforgettable journey.
Choosing to pick up the car from the downtown shopping mall branch was the smartest decision. The car was new, in great condition, the process was quick, and there was no pressure to purchase additional services.
I feel like I was tricked. The rental price was about the same as the car I rented before, so I thought I got a good deal. However, when returning the car, they claimed there was a scratch on the lower part of the front bumper. Since it was on the underside and could only be seen by lying on the ground and looking up, it wasn't captured during pickup. I had no choice but to accept it and paid over 300 euros in compensation.
Overall, it was an average experience. The guy charged extra as a tip without informing beforehand. Only after asking about the discrepancy (though the amount wasn't much), he explained.
The whole process was straightforward, no unnecessary talk. Got the car key and realized it was an Audi. Went to the parking lot and found it was a Q5 sport diesel version, a brand-new car from April 2024. Kudos!
The attitude was indifferent. Additional charges for adding a driver are understandable since rules vary by location, but they didn't explain it clearly when picking up the car and directly charged the fee.
The car is relatively new, and the pickup and drop-off process was quite fast! Although the car is not very large, it could fit three suitcases without needing to fold up a seat. Overall, very satisfied! Will provide further feedback later depending on any additional charges.
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